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Q
Qupe
Known Participant
July 2, 2019
Question

Disconnected the electricity, can't open cloud file

  • July 2, 2019
  • 1 reply
  • 661 views

I work on cloud file, after disconnected the electricity, can't open cloud file, how to restore file?

And second how to save a copy and remaining on original file? I dont want to close original file, if me need to save 3 copy??? need to close copy file and again open original file???

https://prnt.sc/o9ihnl

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 2, 2019

Hi Alexandr,

Sorry to hear that you're having trouble opening cloud file in Adobe XD. Please check out this article Issue saving xd files to creative cloud  and let us know if that works for you.

Thanks,

Harshika

Q
QupeAuthor
Known Participant
July 3, 2019

Hi, article can't help me,

just i get message - Sorry, we can't  open this document.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 3, 2019

Thank you for following the initial procedure. We'd like to know a few more details like:

  • What is the OS and XD version you're using?
  • Is it happening with a single file or all the files?
  • Would you mind opening the file on a different machine and check if that works for you?

Awaiting your response.

Thanks,

Harshika

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