Some variants of this error message: Error 44:47 and 44:23, 44:63
Try the solutions in the order in which they are listed.
While we understand that the last two solutions aren't ideal, the team is aware of the issue, and is working towards fixing it.
To get in touch with Adobe Support for investigation, use this link Contact Customer Care
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Suddenly I can't create links anymore. When trying to create a link, I keep getting an error message saying "something went wrong. More Information". Happens in every document, I tried to create a fresh one with just one empty artboard: still the same error. Need help, because I really need to share links!
MacOS Catalina 10.15.3
XD Version 18.104.22.168
Same. did you fiugre it out?
What is the solution to this error?
다현 강 님이 메시지를 편집했습니다.
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Sorry that you are unable to publish your prototype and receiving error 44:23:0. I would request you to try the steps mentioned on this: - Error trying to use Share Online feature and update this discussion with the results.
I have the same problem
I tried everything and still having problems.
This is creating serious problems on my work and in the process with the dev team.
Sorry to hear that you're having trouble using Adobe XD. A few more details would be super helpful like:
Please let me know if you face any issue with this. I'd be happy to help.
With this last XD update, I can have a Specs link updated, however I get anyway the Error 44:63 (See image).
The link have the thumbs (overview) but when I click in a screen I have an eternal loading (See image).
Many times I work from home, so I use a wireless connection and not a cable one and I can’t at all do the upload the links.
All this constants problem doing the specs links is really causing me work problems with the dev team and product owners. How I can resolve all this?
Please see my answers:
Thank you for sharing the information, Camy_smsi. I understand it could be annoying. Could you please confirm if you've tried these steps mentioned below?
Note: You may have also encountered a network issue when publishing. If you are sharing Design Spec, disable include assets.
Please share your results and we will take it from there.
The loading is not related to the internet connection, because I’m using a good enterprise connection, by cable. I believe it's because the link have problem and don’t have all the information to present correctly.
With one artboard I can share. But that doesn’t resolve my problem, because I need to share a project with several artboards.
Sharing without assets will not resolve my problem, because the dev team use the link mostly to have access to the assets.
I duplicated the file and I broke the link, creating a new one. This way it's generating but this is a problem to me...
It's not the first time that a link stops working forcing me to create a new one, but this link is spread all over several JIRA tasks and it is used by diferente teams (in different countries).. creating a new link i'm creating also problems... It's really important keep the same link!
If you have no way to help me by keeping the same link ... then I have no other solution. However, there is no guarantee that I will not have to re-create it in a while, since it has happened in the past.
I have the same issue since a few days and it's becoming more and more annoying working in XD when every update seems to bring new features but at the price of creating big issues to previously existing and perfectly working one!
Now I cannot change/generate a new link since the prototype is spread through several devs and stakeholder, with a lot of direct links to single screens all part of the main prototype. Hope you appreciate how frustrating this is and since we are WORKING with XD we are wasting time and money (sometimes it really looks like you think most of your users are still people testing out or having fun playing around to see how the software works!).
It's not the first time I have to spend time here to bring out such problems with XD and crossing fingers...
Please come back with a solution.
I understand that it could be annoying and we're sorry for the frustration. The team is aware of this behavior and working on it. This error indicates that there are too many assets included during export. Could you please turn off the option for "Include assets"? and let us know if that works for you.
it ended making a mess in a rush, deleting old links and creating new ones without assets to be able to at least give devs access to the link a view the screens.
Obviously not having access to assets is a big issue since they cannot work unless we export all assets in each desired format and size...we are talking of more than 900 pieces of graphics!
Unbelievable stress and people around not very happy!!!
I really wish you can come back with fix asap since it's not possible to work this way
Thank you for performing the initial troubleshooting steps and sorry for the trouble. The team is already working on it to make improvements in the future. As a workaround, please try turning off the option for "Include assets" and let us know if that works for you.
I tried it. It works. But the core of the problem is that developers can not get assets. Before the last update of adobe xd, I did not have any problems with it. What should i do?
I understand it could be annoying. I will check with our team and get back to you shortly. We're sorry for the inconvenience.
So is there any update for this issue? By the way: Do you talk about the error 44:63 or the Error 44:23? Whats the difference between these errors? I am facing the error 44:23....
Do you know why this problem is persisting for many user ?
Turn off the assets option can't be at all a solution... The link is for assets and specs.. so I need to always have assets.
I created a new link for Android prototype and until now is working.. But I never know until what update will works!
Now I'm starting to have problem for iOS product version..... each time I change a link I need to review all the links with the PO all over JIRA tasks...
When can we expect a resolution to this problem I have been having this same issue now for a week and it is really frustrating the dev team and impacting on my delivery:(
i am also having the same issue. i need to submit the prototype to the client. but 44:23 error is coming. i have reduced maximum art boards as possible. please provide a solution. I am having same issue in windows.
I have reported this issue for both MAC and Windows really guys this is impacting daily delivery I have followed all the steps you suggested but still an issue
We're sorry for the trouble that you're facing while sharing the file. We'd request you to please get in touch with our support team for 1:1 support using this link: Contact Customer Care so that you can get the real-time assistance. Please let us know if you face any issues contacting them.
We'd be happy to help.