error : 86 , cant able to open my Adobe Xd offline file

[Pankaj5CC7]

error : 86 , cant able to open my Adobe Xd offline file. but i can able to open other files. i think my file is crashed. i want to open that file , but its not opening , can anyone give me sollution.please its urgent and important.

[AkinGn]

Hi @Pankaj5CC7, thank you for sharing the screenshot which made it possible for me to find https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html if you haven't tried the methods there, I'd suggest trying them first there. Hope this helps!

[Pankaj5CC7]

Hello @AkinGn , Thanks for your reply. I tried this method already but found nothing.

[AkinGn]

I see, as it's suggested in some other conversations, you might want to collect the system logs and share with @HARSHIKA_VERMA with the tool log collector: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

[HARSHIKA_VERMA]

Hi @Pankaj5CC7,

Thanks for trying the steps suggested by our expert. We would also request you to please try below steps-

• Try to open the file on another machine. If the file opens up, rename the file and then try to open the file again on the first machine.
• Please create a new user account on your machine and then try to open the file.

   Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

   Mac: https://www.youtube.com/watch?v=95Z107ceDfk

If that doesn't help, please share the file with me over a private message and logs so I can escalate the file to the team for investigation.

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika

[Pankaj5CC7]

Hello @HARSHIKA_VERMA Thanks for your reply. I tried this method already but found nothing.