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Participant
January 19, 2021
Answered

error 87

  • January 19, 2021
  • 1 reply
  • 1187 views

How to fix error: 87 on a mac 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi Emilio,

     

    We are sorry to hear you are having trouble opening the XD file. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you can open the file. If it's a local file, if possible please try to open the file from another machine? 

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    January 19, 2021

    Hi Emilio,

     

    We are sorry to hear you are having trouble opening the XD file. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you can open the file. If it's a local file, if possible please try to open the file from another machine? 

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    January 26, 2021

    Hi Emilio,

     

    I would like to follow up on your issue as it's been quite a long time I  haven't heard back from you. Please let me know if the issue is resolved. Feel free to update the discussion in case you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    Participant
    January 10, 2022

    I am having the same issue with a local file that doesnt open on another machine either. It does not wokr if i create a new user account or use a different version of Adobe XD either.