Error code:191 - impossible to solve

[Grégory Buffard]

Hello Fellow Community,

I have been experiencing for a few days now from my PC factory reset the error code:191 while trying to install Adobe XD from the Adobe Creative Cloud app.

When I peek into the error log file, there is this:

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:48.0.12.10
FATAL: Error occurred in install of package (Name: UWPAssets Version: 48.0.12.10). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRFABA.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf0#@#OS_Error_String: Common::Deployment::MsixvcStagingSession::GetManifestReader in MsixvcStagingSession failed with error 0x80070570.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRFABA.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf0#@#OS_Error_String: Common::Deployment::MsixvcStagingSession::GetManifestReader in MsixvcStagingSession failed with error 0x80070570.
-------------------------------------------------------------------------------------

Any suggestions on how to fix this issue? I have benn wondering on the internet for days trying to reach a solution but impossible, nothing works.

Thank you for any help on the fix.

[AkinGn]

Hi @Grégory Buffard , I use XD on a mac but I'd check the solution in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/installation-problems-with-code-191/td-p/1113399... pasting it below:

Looking at the error message screenshot, it seems (just saying it seems) like all you have to do is install this macro: "Microsoft.NET.Native.Runtime.1.4 ".

You need to go to the Microsoft Store and try the download from there directly.

If for some reason this doesn't work or you're not able to find it, I would recommend to try the Adobe Creative Cloud Cleanup Tool to properly remove old traces of the CC app and reinstall it again using this link:   

https://creativecloud.adobe.com/aps/all/desktop 

I don't know if your problem is exactly the same but it might still help! 

[Grégory Buffard]

Good Evening sir!

Thank you for your suggestions, unfortunately none of them worked :(. Also I've completly earased my PC an reinstalled Windows from 0, but it still doesn't work, so I'm concluding that it's most probably a bug in Windows 11 or in the App.

But Thank You anyway for your help <3.

[Rishabh_Tiwari]

Hi @Grégory Buffard,

Sorry to hear about the trouble. Please try the suggestions shared by @AkinGn and if it still doesn't work, you can also refer to this article. Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Grégory Buffard]

Good Evening sir!

Thank you for your suggestion, unfortunately it didn't worked :(. Also I've completly erased my PC an reinstalled Windows from 0, but it still doesn't work, so I'm concluding that it's most probably a bug in Windows 11 or in the App.

But Thank You anyway for your help <3.

[Grégory Buffard · Accepted solution]

Edit: By this edit I'm closing this thread, as the solution to this apparently unsolvable problem (after a windows reinstallation from 0 and other solutions I found on the internet - there are many of these problems) is just simply not using Adobe XD and switch to Figma - because there isn't any other solution, I have to switch software, very cool...