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ZhiTech
ZhiTech
Participant
January 30, 2020
Answered

[Extensibility]-While installing plugin in XD it gives error "You're disconnected"

  • January 30, 2020
  • 1 reply
  • 2339 views

XD installation application plugin tips：

You're disconnected. Check your internet connetion.

 

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This topic has been closed for replies.
Correct answer ZhiTech

The device I use is Windows 10. I solved this problem yesterday.

solution:
I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally.
Thank you.

😀

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 30, 2020

Hi Anogre,

 

We are sorry to hear you are having trouble installing XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • How you are connected to the network?
  • Have you tried switching to a different network?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

ZhiTech
ZhiTechAuthorCorrect answer
Participant
January 31, 2020

The device I use is Windows 10. I solved this problem yesterday.

solution:
I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally.
Thank you.

😀

    B
    BFM Spare
    Participant
    May 3, 2021

    How/ where do you open internet options?

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