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perrybrus
Inspiring
February 26, 2018
Answered

Fonts Missing in XD

  • February 26, 2018
  • 13 replies
  • 68675 views

I still get fonts missing when I demo a mobile layout on my smart phone via the XD mobile app. No matter what font I use in my XD document I always get "Fonts missing". I remember this as a major issue that was flagged over a year ago, still no progress?! I'm on Windows 10 and I'm opening XD files with an Android phone. I've tried with different Android phones with same result. Why doesn't XD embed the typefaces used in the prototype? Makes it impossible to actually review a prototype authentically when the fonts are all missing! Sick of having to explain to the client that there's something wrong in the program and that I did actually use their corporate typeface etc.

 

<The title was edited by moderator>

    This topic has been closed for replies.
    Correct answer Digital_fi5h

    Hi, I was having the same issues, that is why I'm here.
    SOLUTION: TRY UNINSTALLING YOUR APP ON THE PHONE, THEN REINSTALL.

    Worked for me. The other solutions proposed "sign out, sign in" (didn't work for me)

    There is always a way 🙂

    13 replies

    Show previous replies
    A
    artsyrakel
    Known Participant
    October 29, 2018

    I've followed the "answer" steps several times now and it's not working. It used to work, but the last few times it's happened I've deactivated, activated, opened close, restarted ... etc and nothing is working. This is making me want to tear my hair out. ADOBE FOR THE LOVE OF GOD PLEASE FIX THIS.

      A
      artsyrakel
      Known Participant
      October 29, 2018

      All the sudden my fonts just showed up. The only thing I did was out of exasperation, I decided to see if I could find a similar font on Typekit and activated it. Then closed XD and opened again, and now my fonts are working. Who the hell knows.

      Gaschka
      Gaschka
      Participating Frequently
      July 24, 2018

      I just opened two XD projects which I started on my Mac machine now on my Windows system and ran into the same problem:

      I do have all cuts of googles Open Sans installed, but XD claims it is missing fonts.

        P
        perrybrusAuthor
        Inspiring
        July 24, 2018

        I have had this issue since XD was released. It's a bug that never goes away apparently. All I can do is to click accept and go forward, but it's extremely annoying to see that font missing message every single time I open files when it's not missing.

        J
        jr86034691
        New Participant
        July 24, 2018

        I get the same thing (only with FontAwesome so far) and I've found a workaround that whilst not brilliant seems to work for me:

        1. open file and get warning message
        2. close XD
        3. open font manager (an old copy of Extensis Suitcase Fusion in my case)
        4. deactivate fonts
        5. reactivate fonts
        6. open XD, open file and it sees the fonts

        I only have to do that once and it will see the fonts until the next time I restart my computer. It seems as though XD loses the mapping to the font location somewhere along the way after reboot. It's manageable with a font manager but will be a pain without one.

        I hope that helps until the bug is fixed.

          Preran
          Community Manager
          PreranCommunity Manager
          Community Manager
          February 27, 2018

          Hi Perrybrus,

          Can you have a look at the solutions provided by Elaine in this link "Missing Fonts" alert on XD android mobile app. – Adobe XD Feedback : Feature Requests & Bugs and let us know if they helped?

          Thanks,

          Preran

          P
          perrybrusAuthor
          Inspiring
          March 30, 2018

          That was informative but it doesn't solve the issue. I think Adobe must fix this font issue by bundling the typeface with the prototype export, in the same fashion as IN to PDF export works. So the typeface actually loads with the new file if you know what I mean. Or else there will always be this huge font dilemma when viewing demos. Same thing with desktop design demos that are previewed in CC I would believe.

          The typeface is such a large visual identity factor for clients and it also affects the way proportions etc in a layout appears in relation to text, I really think Adobe should take another look at this, cause after all text is an extremely common element in any layout. Axure has woff / eot support, that could be the solution here as well. All the "fonts missing" messages are very destructive to receive when showing it to a client.

            P
            perrybrusAuthor
            Inspiring
            May 25, 2018

            Still same issues on all XD files. Fonts missing when I do have the font installed. Can someone address this a bug finally?

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