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Widianto Zhu
New Participant
February 3, 2020
Answered

High Application Memory usage while working in XD on macOS Catalina after the update.

  • February 3, 2020
  • 38 replies
  • 51181 views

Hi, I just want to let you know that after updating my XD to the latest version 26.0.22, the app lagged and stuttered. It has slowed down considerably in which opening up 3 files at the same time with around 50 artboards each hogged my memory so much and render it almost unusable. 

I tried to revert back to the previous version but it won't allow me to open the same files anymore, since they were created in the latest XD version. Can you kindly take a look at this problem? Speed of production is really important and it's one of the main reason I switched to XD from other app.

 

Thank you so much:)

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi Andy,

     

    Sorry to hear that you've started facing the issue again with high memory consumption while using XD on macOS. We would request you yo please uninstall the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)

     

    Once uninstalled, please re-install and check how it works. If this doesn't help, please share a few more details like:

     

    • A screenshot of the About XD info page.
    • The version of the Operating System.
    • Is it slow while working on a specific file or multiple files?
    • Are you connected to a private network or a managed network like a work or school network?
    • Is it happening with a cloud file or local file?
    • How many assets or objects is present in the file?
    • Please share the sample file and Adobe logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud or Dropbox and then share the URL with me over a private message.

     

    We will try our best to help.

     

    Regards

    Rishabh

    38 replies

    Show previous replies
    seberl35
    seberl35
    New Participant
    November 3, 2020

    Hello Adobe Team,
    I am having a similar problem as many have posted here.

    - macOS Catalina 10.15.7
    - XD Version 34.2.12.2
    -The XD file is cloud base and is large file, with multiple artboards, component and elements. 
    - Opening design file (Local and Cloud) take at least 40 sec
    - Working in the file is nearly impossible. It take to long to execute a command.
    - Updating a published link / Saving the file on Cloud take at least 55 sec
    - Prototype is to slow: the user experience testing ist no longer possible
    - Have tried closing other applications, uninstalling and reinstalling XD but no changes at all

    Please Help!

    Thank you!

      J
      Jason5C91
      New Participant
      October 29, 2020

      Hello, I am having a similar problem as many have posted here - while using Adobe XD, the RAM consumed by the program spikes higher and higher until I have to force-quit the application. I would like advice to resolve this as I and my design team rely on XD exclusively for all our product design files, and switching to a new design software ecosystem is prohibitive – but we cannot currently perform our design duties well for our company.

       

      Details:

      • macOS Catalina 10.15.7
      • Adobe XD 34.1.12
      • Opening one design file at a time will often allow us to edit the file without XD crashing
      • Opening a second file at the same time almost always causes the fatal memory spike
      • Other actions that can cause a crash: zooming in, copying and pasting, performing multiple functions in quick successsion
      • All our design files are linked to a central design system library file in XD
      • Have tested different combinations of opening two individual files at the same time, so I do not think it is related to the individual files
      • Have tried closing all other applications while using XD (not really practical anyway)
      • Have tried uninstalling and reinstalling XD through the Creative Cloud window (this briefly added some stability which has eroded again)
      • Have tried restarting the Mac multiple times
      • Two other members of my design team are experiencing similar difficulties with the program
      • XD worked pretty flawlessly for us up until the update at MAX last week

       

      Screencaptures from Activity Monitor attached; the first (XD using ~1.5GB) is with one file open, the second (XD using ~110GB) is with two files open

        mdversion01
        mdversion01
        New Participant
        November 2, 2020

        I started having this issue today, 11/2/2020

         

        I have Adobe XD version 34.2.12.2 on Mac OS Mojave 10.14.6

         

        Getting the:
        'The following Components contain more than 20,000 layers across different States. For optimal performance, we recommend reducing the number of layers or States in these Components.'

        Saying Component 24, which I don't think exists unless I later renamed it to something. 

        XD starts eating up my memory and start moving at a snails pace.

          mdversion01
          mdversion01
          New Participant
          November 2, 2020

          I've also uninstalled and re-installed Adobe XD, there is no way that I'm usinf more than 20,000 layers in my project let alone in a single component.

            M
            markxtang
            New Participant
            September 23, 2020

            I wanted to add that since updating XD to version 33.1.12, I haven't seen this memory issue. I can't speak for all users, but for me, the update fixed the problem. So big thank you to all you devs at Adobe!

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            September 28, 2020

            Glad to hear that you're no longer facing the issue and thanks for confirming it here. Please feel free to reach out to us in the future for any query related to XD.

             

            We would be happy to help.

             

            Thanks,

            Harshika

            K
            KatArnold
            Known Participant
            October 21, 2020

            Ever since installing XD 34.0.12, XD has become unusable. In these screenshots, I am just trying to open up a local file that is 97 mb. Both CPU % & Memory are high and is causing the program to not respond. I have to wait around 10 minutes for the file to even open.

            digitalninja02
            digitalninja02
            New Participant
            September 2, 2020

            This is happening to me as well and I tell you it's more than just crushing the work day to have to debug your program. MY TRUST IN YOUR BRAND IS BEING ERODED. This is exactly what I DO NOT WANT TO DO TODAY... help you debug your application... FOR FREE... as a matter of fact, I AM PAYING YOU TO HELP YOU WITH YOUR BUGS!
            Here are the basics:
            XD v. 32.1.22
            Windows 10 64-bit
            Both Cloud and Local are impacted

            Task Mgr reveals: 3,098 Megs of memory consumption

            C: 22Gigs of free space

            On the artboard, I do have an 8x8 repeating grid (filling a 1200 x 1920px rectangle) as part of some documentation I am putting together. I offer no apologies and no I will not consider doing it another way. If this is a limitation of the software then fix it so it can't be implemented by users.

            So sick of junk software being thrown into the marketplace. Stop shoving new functionality into the product and address the functionality you have and spend the next 6 months addressing your backlogged bug list!

              M
              markxtang
              New Participant
              August 26, 2020

              Just want to add that this is happening to me as well. I've encountered the error when using heavy files as well as files with hardly anything in it. I hope you guys can help fix it, it's killing my productivity.

              V
              Victoria Borrowdale
              Participating Frequently
              August 27, 2020

              Hi I'm also experiencing the exact same issues. I've been using Xd for months and this has only started happening. 

              Sometimes it says it's using 64gb of ram and above. I get an OS error message saying that my mac has ran out of memory. I opened Activity Monitor to find Xd using obscene amounts of memory.

               

              It doesn't matter if the file is small or large, one artboard or many, prototyped or not, with a lot of components, very few or none at all.

               

              Is there a fix for the problem yet? I'm on Xd version 32.0.22.11

               

              Thanks!

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              August 27, 2020

              Hi Victoria,

               

              We apologize for the frustration. The team is aware of the issue and is working on it . You will definitely see improvements in the future releases of XD.

               

              We are sorry for the inconvenience.

               

              Thanks,

              Harshika

              W
              widiantoz98129901
              Participating Frequently
              August 24, 2020

              Well, while waiting for the latest update to fix this bug, I'll be exploring Figma, it's easier that way. Thank you:)

              D
              darcyl60766657
              New Participant
              August 20, 2020

              Hi,

               

              Someone I'm supporting is experiencing ram usage in excess of 30GB when using XD as it doesn't seem to release any memory over time. This is after uninstalling and disabling plugins. Has anyone else experienced this?

              Rishabh_Tiwari
              Community Manager
              Rishabh_TiwariCommunity Manager
              Community Manager
              August 20, 2020

              Hi there,

               

              Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/high-application-memory-usage-while-working-in-xd-on-macos-catalina-after-the-update/m-p/10901038?page=1#M22976

               

              Let us know if this helps or if you need any further assistance.

               

              Regards

              Rishabh

                tatyanam52357164
                tatyanam52357164
                New Participant
                August 17, 2020

                I'm getting the same issue. I'm running on mac 10.15.6, with the latest XD version. And the basic features for XD like moving from one artboard to another, zooming, copy elements, etc., is very slow and lagging. XD is consuming up to 380 CPU. Our IT looked into the issue and said there was nothing external that was happening to cause the XD lag. 

                The XD files are all cloud base and are large files, with multiple artboards, component and elements. 

                 

                It's impossible to work in the files, sometimes takes 20 minutes just to copy one element from one XD file to another XD file.

                 

                Please help! 

                HARSHIKA_VERMA
                Community Manager
                HARSHIKA_VERMACommunity Manager
                Community Manager
                August 19, 2020

                Hi All,

                 

                The team has logged a bug for this issue and was investigating on the issue. After the investigation, the team found out that it might be causing because of the large components in the file.  You will definitely see the improvements in the future release of XD. For now, it is suggested to reduce the number of nested components and/or number of states in their files.

                 

                Please let us know if that helps.

                 

                Thanks,

                Harshika

                D
                dh_kong
                New Participant
                August 27, 2020

                Hi there

                thank you for looking into this. I am a new user of XD and have VERY few components. I even tried deleting all my components and I still had the problem. 

                Hoping the update comes out soon!

                Thank you

                 

                D
                determined_Sunrise5C7F
                New Participant
                August 14, 2020

                Hello Preran,


                I have also encountered this problem and I've experimented by creating a new file that doesn't have many artboards and I am experiencing the same increasing lag and trouble zooming in and out, selecting objects and typing. My PC is more than capable to run this program, however, I've noticed my computer is idling at 9.1GB ram usage with only XD open (32GB available). It's reaching a point where I can't use the product for simple tasks. I have performed everything that is contained in this thread, with no improvement in performance.

                 

                Any suggestions?

                  Rishabh_Tiwari
                  Community Manager
                  Rishabh_TiwariCommunity Manager
                  Community Manager
                  August 14, 2020

                  Hi Simon, 

                   

                  Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/high-application-memory-usage-while-working-in-xd-on-macos-catalina-after-the-update/m-p/10901038?page=1#M22976

                   

                  Regards

                  Rishabh

                  G
                  gerardop39527539
                  New Participant
                  August 13, 2020

                  What is going on with Adobe XD?!
                  110gb !?

                   

                  G
                  gerardop39527539
                  New Participant
                  August 14, 2020

                  Can you please address this issue? what is going on with this spike of application memory use?

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  August 14, 2020

                  Hi Gerard,

                   

                  We are sorry for the frustration. Would you mind trying the steps suggested in the correct answer to this post? If that doesn't help, please share the details asked so that we can escalate the information to the team for further investigation.

                   

                  We will try our best to help you.

                   

                  Thanks,

                  Harshika

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