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Yesalina
Known Participant
May 4, 2020
Question

HUGE usage of RAM. Perfomance is really bad. Every small action cause problems

  • May 4, 2020
  • 2 replies
  • 624 views

I have this problem from january with all versions!!!!!!!!

No matter the size of the file, after few minutes using XD thaths the situation. Can use up to 8-10 GB!!

Even if there is no file open it uses up to 5GB of memory!!!!!!!!!!

I cannot work like this anymore!!!Do smth!!!!!I have an issue wuth support for monthes!Nothing solved!

 

This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 6, 2020

Hi there,

 

I completely understand how you feel. I would feel the same in your situation. Would you mind getting in touch with our support team directly using this link: https://helpx.adobe.com/in/contact.html so that you can get immediate assistance?

 

Let me know if you face any trouble connecting with them.

 

Thanks,

Harshika

Y
YesalinaAuthor
Known Participant
June 10, 2020

I talked to the team. YOu took log files and after that, I didn't hear from you. I am in touch with adobe agents since February, every time you take logs trying different things, and then you are gone. PROBLEM NOT SOLVED!!

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
June 10, 2020

Hi there,

 

We're so sorry to hear about the trouble and for the delay in resolution. I'd request you to please share the case reference number, we'll check the case history and will help you with the next course of action.

 

Regards

Rishabh

Y
YesalinaAuthor
Known Participant
May 4, 2020

And in addition to that with the last release the app crashes everyday, 10-15 times a day depends on using!!!

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