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curious_shape0D44
New Participant
May 30, 2020
Question

I am getting Error 69 when updating Adobe XD file.

  • May 30, 2020
  • 1 reply
  • 641 views

I am getting an error while updating my documents on clouds after completed.

 

Error:

Something went wrong.

Learn More (Error 69)

 

This started to happen after Adobe crush 3 days ago. 

How can I solve this? Please help me to solve it.

Thank you.

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 1, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. Is this happening with a specific file or multiple files?
    3. Are you connected to a private network or managed network like a work network? Please try switching to a different network and check if you are still getting the error.

     

    Regards

    Rishabh

    C
    curious_shape0D44Author
    New Participant
    June 7, 2020

    Hi Rishab,

     

    Yes it is happening with the specific file and only "Review" view setting.

    I am connected to a private network. I switch my network an does not solved. I am still getting this error with a specific view setting.

     

    Best Regards.

     

    L
    Lakshminarayanan Potti. S
    New Participant
    June 8, 2020

    Hi, 

     

    Tody I just creadted an another link (XD > Share > Link settings  > New link) for the same file and it was a success, but only problem here is now I have 2 links for one file :).

     

    Thanks,

    Lakshminarayanan Potti. S

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