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jdrexel
Participating Frequently
June 23, 2018
Answered

Keyboard working intermittently after update to v9.1.12.3

  • June 23, 2018
  • 19 replies
  • 8571 views

System Info:

Adobe XD CC v: 9.1.12.3

OS: Windows 10 Pro v: 1803 build: 17134.112

64-bit, 12GB RAM, Intel i5-6300U CPU @ 2.40Ghz

Issue:

After the latest update, the keyboard stops working.

The app freezes when the text field I'm trying to edit is selected.

The entire app doesn't freeze but all keyboard input is lost.

Sometimes saving will 'unfreeze' it but I still am unable to type.

I have to exit, kill in task manager, restart, and functionality is lost almost instantly after restarting.

The same thing happens if I use built-in keyboard or external Logitech.

I sort of need to be able to type when I use XD...

Any help or tips would be GREATLY appreciated.

Thanks.

    This topic has been closed for replies.
    Correct answer

    I read someone's answer, sadly I couldn't find it now.. but it worked for me! whenever the keyboard get stuck, press the 'windows' key. All start to work again

    19 replies

    Show previous replies
    J
    jdrexelAuthor
    Participating Frequently
    September 3, 2018

    I saw on another post that if you switch out of XD to another app, like notepad and type and switch back, the keyboard functionality is restored. - It is by no means permanent solution, but it's an alright band-aid for the moment.

    This has been working for me, I do have to do it every few minutes, sometimes more frequently. It is definitely an inconvenience but at least it allows you to work in XD.

    Hopefully, Microsoft can fix this blunder soon. Not really going to undercut Mac on the design front if your OS is super buggy.

    One would hope Microsoft would do some more testing before releasing their software, they definitely have the resources to do so...

    Hope this helps in the interim.

    N
    nigel kirkbyk71537417
    Participant
    January 24, 2019

    I've been getting this more and more recently (Win10 64-bit build 16299.785) XD just completely stops accepting any keyboard input..

    Thanks so much for sharing the 'Alt-tab to notepad' trick. That's working for me.

    Annoying that's it's still an issue though, 6 months after being first reported.

    chanstha
    chanstha
    Participating Frequently
    September 3, 2018

    I've been experiencing this since the beginning of xd. I guessed this as an OS issue. I dont blame adobe on this.
    XD runs fluently on my brothers macbook with no bugs at all.
    I've noticed many of the windows 10 app have small bugs (very frustrating to deal everyday).

    Microsoft forced us to use app platform even when it had too many small bugs. (Cant bear this shit daily sorry)
    No offense but sometimes I sometimes feel Microsoft is full of retards and more retards. Why not create something so simple and bug free instead of creating fancy shiny products full of bugs lol.
    ----------------------------------------------------------------------------------------------------------------------

    Also I have a temporary solution. Minimize the app and maximize it again. Keyboard error is solved temporarily and again after 5-10 mins the bug rehappens. lol microsoft for making so stable app platform. Our mighty microsoft lol.
    J
    jdrexelAuthor
    Participating Frequently
    July 9, 2018

    In another post for this same issue, developers were asking for the DxDiag file.

    This is an excerpt from my DxDiag file where Adobe XD is specifically mentioned repeatedly for 'problem signatures' and an event called MoAppCrash:

    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
    P2: praid:App
    P3: 9.1.12.3
    P4: 5b2c0c73
    P5: DUser.dll
    P6: 10.0.17134.1
    P7: f3bed37b
    P8: c000041d
    P9: 00000000000119ab
    P10:

    +++ WER6 +++:
    Fault bucket , type 0
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
    P2: praid:App
    P3: 9.1.12.3
    P4: 5b2c0c73
    P5: DUser.dll
    P6: 10.0.17134.1
    P7: f3bed37b
    P8: c0000005
    P9: 00000000000119ab
    P10:

    +++ WER7 +++:
    Fault bucket , type 0
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
    P2: praid:App
    P3: 9.1.12.3
    P4: 5b2c0c73
    P5: DUser.dll
    P6: 10.0.17134.1
    P7: f3bed37b
    P8: c000041d
    P9: 00000000000119ab
    P10:

    +++ WER8 +++:
    Fault bucket , type 0
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
    P2: praid:App
    P3: 9.1.12.3
    P4: 5b2c0c73
    P5: DUser.dll
    P6: 10.0.17134.1
    P7: f3bed37b
    P8: c0000005
    P9: 00000000000119ab
    P10:

    T
    trenton84
    Participant
    July 8, 2018

    I just restarted my computer and the keyboard works fine now.

      rolandf35890406
      rolandf35890406
      Participating Frequently
      July 9, 2018

      shall i reboot every 5 minutes!?

        K
        kayashk39102252
        Participant
        July 7, 2018

        yup. terrible as the bug is, hitting alt+tab twice (changing focus from xd to another and back) works for me. try it until we have a proper fix from the team.

          Christina Prefer
          Christina Prefer
          Participating Frequently
          July 8, 2018

          That is lucky, that would be workable. This trick does not work for me sadly. I have to wait a random amount of time for it to recover.     

            T
            Troaztro
            Participant
            July 4, 2018

            I'm also experiencing the same issue, luckily I found a way to get the keyboard working again, by opening another app, chrome example, then trying to type something in the search bar column or whatever, then moving to your adobe xd, try typing again

              Christina Prefer
              Christina Prefer
              Participating Frequently
              July 3, 2018

              I have the exact same thing happening and it is frustrating.

              In all situation the keyboard works in all other applications it is just XD that is not playing nice.

              I have not been able to establish a pattern yet.

                Atul_Saini
                Community Manager
                Atul_SainiCommunity Manager
                Community Manager
                June 25, 2018

                Hi Jdrexel,

                Thanks for sharing the information about your OS Build and Adobe XD version. I would like to inform you that this issue has been reported here:-Hotkeys freezes – Adobe XD Feedback : Feature Requests & Bugs. Please vote for the feature and share your comments as well.

                Thanks,

                Atul_Saini

                  S
                  stigkristensen
                  Participant
                  July 2, 2018

                  Atul_Saini​ I think the issue you linked to is different than the one described.

                  I'm experiencing the same problem where my keyboard will become unresponsive in Adobe XD. It is unrelated to text editing. It takes about 30 seconds or more for it to come back to life (some times much longer!). The program is not frozen during this period and the mouse works, objects can be selected, etc. however not having a working keyboard is a major problem.

                  This happens in the application it self, and not the online preview. I often experience it after moving an object or exiting a group of elements.

                  XD project size: 111MB

                  System

                  Windows 10 Pro

                  Intel(R) Xeon(R) CPU E5645 @ 2.40GHz  2.39GHz

                  RAM 12.0 GB

                  64-bit

                  Pen and Touch support with 10 Touch Points

                    Atul_Saini
                    Community Manager
                    Atul_SainiCommunity Manager
                    Community Manager
                    July 4, 2018

                    Hi Stigkristensen, thanks for bringing this to my notice. I have updated the link in message #4. kindly vote for it.

                    Christina, I would also request you to vote for the bug and share more information in comments. Please let us know in case you need further assistance.

                    Thanks,

                    Atul_Saini

                      alexanderp72510532
                      alexanderp72510532
                      Participant
                      June 24, 2018

                      This exact thing is happening to me as well.

                      I basically cannot use Adobe XD as a program until this is fixed. Please someone help / patch this ASAP!

                        alexanderp72510532
                        alexanderp72510532
                        Participant
                        June 24, 2018

                        I also tried restarting my comp, uninstalling / reinstalling XD....still doesn't work.

                          J
                          jdrexelAuthor
                          Participating Frequently
                          June 25, 2018

                          I knew I wasn't crazy! Thank you for the validation @alexanderp!

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