LOST my most recent XD file name SCREENS(3) which had 6 months of work, GONNA KILL MYSELF!!!!

Community Beginner ,
May 10, 2022 May 10, 2022

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Screen Shot 2022-05-10 at 10.20.40 PM.png

Here I can see this file ,  that I have been working on for 6 months!!! I have been saving everyday, I clicked save as for screens(2) multiple times and screens(3) multiple times. 

Screen Shot 2022-05-10 at 10.21.37 PM.png

 NOW ALL I CAN SEE IS SCREENS. I'm done for if this is the case, how can I just lose everything!!!!! I HAVE BEEN USING ADOBE XD JUST FINE FOR MONTHS!!!!

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi dahermedia,

 

We are sorry for the frustration. We understand your concern, and we will try our best to help you. 

Could you please let us know if it's a cloud file or a local file?  If it's a cloud file, please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

If not, you can also check these locations to find the local copy of the cloud file:

• Windows: %LocalAppData%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
• Mac: ~/Library/Application Support/Adobe/Adobe XD CC

The above-shared locations are the temporary save locations for Auto-save in XD, so let us know if this helps or if you need any further assistance.

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
May 11, 2022 May 11, 2022

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Harshika I can't find this file location on my mac nor can I find any sign of my old files other than my right click screenshot on adobe application above O've my logs and everything!!! I NEED THIS RESOLVED!

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Community Beginner ,
May 11, 2022 May 11, 2022

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Dear User,

The following file has been uploaded on Adobe LogCollector Portal: File: AdobeLogs_20220510_202751_647-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

 

The Log Collector Tool team

 

Note: Please do not reply to this email; it is auto-generated.

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Community Beginner ,
May 12, 2022 May 12, 2022

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PLEASE HELP!

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hi @dahermedia,

 

We are sorry for the delay in response. If you're still experiencing the issue, I would suggest you, please get in touch with us directly using our contact us page:  https://helpx.adobe.com/contact.html so that we can help you over a remote session on a 1:1 basis

 

Thanks,

Harshika

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