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mjhalper
New Participant
August 31, 2020
Answered

Masked Images not Exporting Correctly

  • August 31, 2020
  • 3 replies
  • 3695 views

I have seen others post about this but haven't seen a correct solution. Basically when I export, any masked image gets distorted; either blown up within the mask, or shrunk down and tiled within the mask. I have tried the various ways to export the artboards. My MacOS and XD are both up to date.

 

A couple Adobe people have mentioned it is an issue with Preview. However, it's not just Preview, it's also Safari, and the iPhone default viewer.... I'm struggling because I need to share my artboards as a PDF, and I can't tell my colleagues that they MUST open it in Acrobat/Chrome/etc. for it to view properly... Anyone found a solution that isn't a workaround? 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi there,

     

    Thank you for reaching out and sharing your feedback. I see people have reported the similar issues here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha. 

     

    Please check out Elaine's comment in the comment section and update the discussion for further investigation.

     

    Hope it helps.

     

    Thanks,

    Harshika

    3 replies

    houseofstevo
    houseofstevo
    New Participant
    January 28, 2023

    I experienced the masked image problem you described with exporting a pdf from XD.

    I was able to fix the file by importing the pdf I had exported from XD into a InDesign file with the same dimensions, and then exporting a pdf from that InDesign file.

    It was annoying having to bring the original pdf into InDesign and re-export, but after I did, there were no longer issues with the masked images when previewing the file.

    Hope that workaround might work for anyone else experiencing issues with masked images in pdfs exported from XD! 🙂

    A
    anagallardoc
    New Participant
    July 16, 2021

    Im having the same issue again... I can't fix it, my PDF images look terrible, really pixelated...
    I need to send my work on PDF to my clients and seriously i've tried everything. Nothing seems to work. Every time I export to PDF the same thins happens. Please fix this!!!

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity ManagerCorrect answer
      Community Manager
      August 31, 2020

      Hi there,

       

      Thank you for reaching out and sharing your feedback. I see people have reported the similar issues here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha. 

       

      Please check out Elaine's comment in the comment section and update the discussion for further investigation.

       

      Hope it helps.

       

      Thanks,

      Harshika

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