Missing fonts in XD

Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Hello everyone!

I recently encountered a weird problem while working on my project. The needed font just disappeared even though it was available one week ago. The font is activated in Creative Cloud and is available for other Adobe products. My platform is MacOS. Does anyone have a solution?

 

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Design , Product performance

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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Hey there, are there other fonts activated through CC that are missing, or is it just this one? You can try deactivating the font and activating it again through fonts, maybe whatever sync issue occured will get reset.

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Nope, only this one. I tried activating/deactivating fonts, didnt help. 

 

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @Pavlo5EBE ,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @Pavlo5EBE,

 

Thanks for sharing the info. Could you please share the name of the font which is missing? Please share the screenshot of your About XD info page so that if there are any core sync issues. 

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Thank you for reaching out! What is exactly About XD info page? "About XD"?  

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Yes. The screenshot of the " About XD" page from the "Help" menu. Please refer to the screenshot below-

HARSHIKA_VERMA_0-1656514383139.png

Please also share the name of the font so that I can check at my end. 

 

Thanks,

Harshika

 

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Community Beginner ,
Jun 30, 2022 Jun 30, 2022

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Screenshot 2022-06-30 at 11.27.24.png

 The font is Frank New.  Thank a lot! 

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Thanks for sharing the name of the font, @Pavlo5EBE.  I activated "New Frank" and was able to see it in the file. Could you please share the file with me so that I can check it on my end? Does that happen with this specific file or all files?

 

I will try my best to help.

 

Thanks,

Harshika

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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A note on this font, Newlyn recently updated the names of their fonts on Adobe fonts. While their fonts before the change were called Frank New, Hero New, etc, the font names now start with "New", so it would be New Frank, as @HARSHIKA_VERMA noted. So make sure you're looking for it with the new name. When they changed there might have been some conflict because of the name, so try to reactivate it again to see if it fixes it.

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Thank you for pointing us in the right direction, @Spas K.. This could be the reason the font is creating conflict while searching. 

 

You're awesome. 🙂 

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