No video sound in browser

Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Hi everyone,

I encountered the following problem: a prototype with a video has sound in the preview but not when viewed in the browser via the export link.

Tried several browsers, all the same.

After some playing around I found out that it only happens when the video is set to autoplay – not when starting the video on click.

Anyone else having that bug or a solution?

Thanks!

Max

 

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correct answers 2 Correct answers

Adobe Community Professional , Dec 16, 2021 Dec 16, 2021
Quote: It's on autoplay that it doesn't work: https://xd.adobe.com/view/0ae48a02-057f-4ae6-9cea-4eadd0778242-5fb7/?fullscreen&hints=off This link in Microsoft Edge asks me to "Unmute"L After unmuting I am able to hear sound. The same happens with Chrome and Opera. May be this is default setting for XD published linked that includes video with "autoplay mode". I create test and it works in the same manner. Please review Using voice commands and playback in XD (adobe.com) where is noted tha...

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Adobe Community Professional , Dec 16, 2021 Dec 16, 2021
After updating  this setting I am able to hear sound in Edge.

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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Please review Adobe XD User Guide

 

Did you check:

Click the speaker icon (  |  ) to mute or unmute the soundtrack in the video.

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Thanks for the answer.

Of course the sound/icon is activated. As I said: there is sound in the XD preview but not in any browser preview resp. shared link.

xd_browser.png

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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By the way: I'm quite new to the community but not new to XD : )

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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Are you on MAC or Win? I am WIN user. Can you share a link with "autoplay=NO" to test on my pc. 

It also strange that autoplay works

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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I'm on MAC. It's on autoplay that it doesn't work: https://xd.adobe.com/view/0ae48a02-057f-4ae6-9cea-4eadd0778242-5fb7/?fullscreen&hints=off

 

Here I just changed to "start video on click" --> sound works: https://xd.adobe.com/view/5a7e6782-c6c3-41ec-ade0-36c9d75c74d5-0f2d/?fullscreen&hints=off 

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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Quote: It's on autoplay that it doesn't work: https://xd.adobe.com/view/0ae48a02-057f-4ae6-9cea-4eadd0778242-5fb7/?fullscreen&hints=off

 

This link in Microsoft Edge asks me to "Unmute"L After unmuting I am able to hear sound. The same happens with Chrome and Opera. May be this is default setting for XD published linked that includes video with "autoplay mode". I create test and it works in the same manner.

 

Screenshot 2021-12-16 191439.png

 

Please review Using voice commands and playback in XD (adobe.com) where is noted that we need to 

Enable auto-play of sound on Safari and Chrome 

By default, auto-play of sound is disabled on Safari. To enable auto-play of sound on XD prototype links, follow the steps given below:

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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AresHovhannesyan_0-1639670287998.png

After updating  this setting I am able to hear sound in Edge.

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Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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Ooh great, Ares – with your help I managed to finally grant sound to xd.adobe.com-links in the settings!

Thanks a lot and merry christmas!!

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Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

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LATEST

Greate. Have a Nice Holidays and Merry Christmas.

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