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florianmeyer-supplyon
florianmeyer-supplyon
Participating Frequently
April 30, 2020
Question

Problem with background surface while priviewing after publishing browser link

  • April 30, 2020
  • 1 reply
  • 2487 views

If I open the preview link of a prototype in the browser, an unexplainable display error can occur. Some background areas are not displayed. Sometimes some areas are even displayed but with a strange pixelation.

 

The error occurs in several prototypes but in different places, but I can not explain why.

If I leave full screen mode, the problem just goes away.

 

Thanks for you help!

 

{Renamed By MOD}

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
April 30, 2020

Hi Florian,

 

Thanks for reaching out. We might need to test this on our end, so could you please share a few more details like:

 

  1. The version of XD.
  2. Do you use an external monitor? If yes, please try previewing it on the Primary monitor.
  3. Have you tried on a different browser? Also please try to view at 100% zoom.
  4. If you have the Windows Operating System, please ensure that the graphics card drivers are up to date as per the manufacturer's website.

 

Regards

Rishabh

    florianmeyer-supplyon
    florianmeyer-supplyonAuthor
    Participating Frequently
    May 4, 2020

    Hi Ribash,

    Thanks for your message.

     

    • Currently I use the cloud version 28.7.12 but the problem takes place in versions before.
    • Yes, I use an external monitor (1920x1200) as well as laptop screen with smaller resolution. At my laptop the problem does not accure as well as when I downsize the browser window of my external monitor.
    • I tested the problem at Firefox, Chrome and Edge. Only Edge will not display this problem.
    • I also use Windows and yes, the graphics card drivers are up to date.

    Best regards

    Florian

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 7, 2020

    Sorry for the delay in response Florian. If the issue is not happening in one of the browsers. We might need to troubleshoot it as a browser issue. I'd recommend resetting the browser and testing it again.

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