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edwinr98045503
Participating Frequently
May 16, 2018
Question

Prototype stuck in loading screen

  • May 16, 2018
  • 2 replies
  • 3142 views

Hi Adobe XD support team,

I am having problem showing the prototype to the client.

He can't view the prototype.

How he is getting a problem:
1. Opens up the prototype url link 2. Enter the prototype password protection

3. and then he is stuck in blue preloader, Loading screen.

Please need help asap.

This topic has been closed for replies.

2 replies

U
ui.ux@dct
New Participant
August 28, 2018

Hi, I have the same experience. Difference being we are both located in Jakarta, Indonesia. What I understand from the client's side is since they are a finance company, that they have a very secure network with multiple layers of securities (firewalls, adblock, atc). We've been iterating back and forth and up to version 0.3 everything went just fine. When I upped the version to a higher fidelity, the prototype wont load. I tested the link internally and everything works just fine.

We tried to regenerate the link, both private and public, but while they can load the design specs just fine, nothing seem to work with the prototypes (on their side) they even tried to load through their personal device and data plan but it still wont load. Wondering if anyone can point out the probable factor other than that in the help section. thank you.

Preran
Community Manager
PreranCommunity Manager
Community Manager
August 29, 2018

Can you get in touch with Adobe Customer Care for investigation? Contact Customer Care

They should be able to take a closer look at what's happening and help.

Thanks,

Preran

elainecc
Community Manager
elaineccCommunity Manager
Community Manager
May 16, 2018

Can you try having him refresh the browser?

E
edwinr98045503Author
Participating Frequently
May 16, 2018

Hi elaincc,

He did try refresh and hard refresh but still stuck in loading screen

ArunKaza
Adobe Employee
ArunKaza
Adobe Employee
May 17, 2018

We are sorry to hear that your published password protected link is not opening. Is it possible for you to share that prototype link with us?

It will greatly help us in investigating further as to why it is getting stuck. You can share it only with me by sending me a private message.

Thanks!

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