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grantb37020809
grantb37020809
New Participant
January 9, 2021
Question

Prototype visualization at 100% zoom bug

  • January 9, 2021
  • 3 replies
  • 1576 views

When I create a white (#ffffff) rectangle or path inside Adobe XD, give it a shadow and prototype it, it causes the white background to glitch out and become pixelated. How do I go about fixing this?

 

 

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      3 replies

      monterxz
      monterxz
      Inspiring
      January 9, 2021

      I've found an example in my prototype links. I usually get this pixelation on the artboard itself and only when it's white. Also, only when zoom is set to 100%

       

      And here is the same prototype, but set to 99% (anything except 100% shows correct color)

       

        M
        Community Manager
        Muthukumar. SCommunity Manager
        Community Manager
        January 12, 2021

        Hi, it would be more helpful to share the XD file with us to take a look. Also, let us know the machine details like OS version, graphic card, browser version etc.

         

        Thanks,

        Muthukumar. S

        Adobe XD team

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          January 26, 2021

          Hi All,

           

          I am sorry to hear you're experiencing the issue. I would request you to please share the information asked here: https://community.adobe.com/t5/adobe-xd/bug-prototype-visualization-at-100-zoom/m-p/11785220#M44316 with me so that I can investigate it and escalate it further.

           

          I will try my best to help you.

           

          Thanks,

          Harshika

          Spas K.
          Spas K.
          Inspiring
          January 9, 2021

          Hi, as monterxz mentioned, that issue's been here for awhile. I've seen it reported a number of times before. Not sure if a cause has been identified yet, as it's rather rare (I've never had it happen to me for the 3 years I've been using Xd).

           

          It probably has something to do with the rendering within the browser, as some users had the problem on some browsers and not on others, and it was also inconsistent accross different computers opening with the same browser. 

          monterxz
          monterxz
          Inspiring
          January 9, 2021

          I've noticed this same bug a long time ago. It randomly shows on some of my designs but only when you view a prototype link at 100%. For some time, I just ask people to set it to something else, like 99%.

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