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Searchable5FB7
New Participant
September 25, 2020
Answered

Recover unsaved file

  • September 25, 2020
  • 4 replies
  • 29866 views

While closing the document, I forgot to save my document. The version that I use is latest and still I am asked to save everytime I close the document. I did not find the auto save feature as well. Is there any chance that I can recover my document? And, can you please suggest how can I autosave for the next time.

P.S. The version that I use for my XD is 33.1.12.4. I would really appreciate an early response. Thank you.

    Correct answer Rishabh_Tiwari

    Sorry for the delay in response. The files get autosaved on the cloud at this location: https://assets.adobe.com/cloud-documents

    In case if you are not seeing the latest version of the file, then possibly it's not getting synched, so please ensure that the File Synching is turned on in the Adobe CC Desktop app. If it is turned on and still it's not getting synched, please share a screenshot of the About XD info page.

    4 replies

    P
    Palesa28418465qd7f
    New Participant
    February 15, 2023

    OMG same thing just happened to me 🙂 I can't find the temporary file in finder either.

      S
      See&Co
      New Participant
      March 27, 2023

      I have the same issue. Hours of XD work lost and can't find the temporary file, not location. Figma is looking pretty reliable right now.

        V
        Vaibhav295356339mob
        New Participant
        April 22, 2023

        I was frustrated to see my files not being autosaved even though i have turned sync. There is a major issue.

        Z
        Zachary23414112f9wf
        New Participant
        March 5, 2022

        I've been using Xd for YEARS. I worked on a file for hours today, saved it and closed Xd on my Mac. I also have autosave enabled.. which always works. 

         

        I go to edit my work, and it says the last saved version is 3 days ago. HOURS worth of work gone. I can't have this happen, ever. Especially after hitting save. I'm exploring other options such as Figma at this point, I expect better of a company as experienced as Adobe.

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          March 7, 2022

          Hi there,

           

          We're so sorry to hear about the trouble. Please check if you can find the correct version of the file by following the steps shared here. If this doesn't work, you can also check these locations:

           

          /Users/username/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

           

          This is the temp location for auto save. The best way to look for a file at these locations is through time-stamp as the file may not exist with the same name.

           

          Let is know if this helps or if you need any further assistance.

           

          Regards

          Rishabh

           

          L
          lynn.kuo23400066yt3b
          New Participant
          March 8, 2022

          My device is macbook. I don't have those folder in the locations you provided. 😞

          Please help me to find temp files.

            L
            lynn.kuo23400066yt3b
            New Participant
            March 2, 2022

            Same issue for me.

            My files in below link miss the part of my work today. 
             https://assets.adobe.com/cloud-documents

            And the version history didn't record 2/26-3/1 version. Where can I get back my file? 

            N
            Nikos23445970nj3i
            New Participant
            March 5, 2022

            Same here. Just now happend the same thing to me !

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            September 25, 2020

            Hi there,

             

            Thanks for reaching out. Could you please check if the document is available in the recent window or here: https://assets.adobe.com/cloud-documents

             

            Let us know if it helps or if you need any further assistance.

             

            Regards

            Rishabh

            S
            Searchable5FB7Author
            New Participant
            September 27, 2020

            I don't know what the issue is but the cloud document in my XD does not work and when I go to the cloud documents through manage links, I can only find the older version of my project that had been edited weeks ago. I could not fnd my recent files. Also, where can I autosave my files?

             

            G
            Gideon1r0nH1d3
            New Participant
            February 19, 2021

            Hi Rishabh,
            Good day.

            I experienced the same issue raised here, and tried your suggestion but still couldn't find the recent version of the file I'm looking for. So I've attached a screenshot of the About XD info page, like you, asked for in your response. 
            I know your response was years ago, but I hope you'd have time to respond to me and point me in the right direction. By the way, I use version 37.0.32 as would be seen on the info page.

             

            Many thanks.


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