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davidr32387080
Participating Frequently
March 12, 2020
Answered

[Share]-Error while sharing a public and private links in XD.

  • March 12, 2020
  • 7 replies
  • 3195 views
  • My version of Adobe XD is v. 28.0.12
  • Click on Share Online > Create a Link
  • Expect to get a link to share
  • Get an error saying Error 2401

 

Can someone help me?
That crash started today, March 12 in the morning.

 

Thanks.

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We are sorry for the frustration. There was an ongoing CSO wherein our customers were unable to publish public and password protected links from the sharing workflow. The issue seems to be resolved now. Could you please confirm if you're still facing the issue? We will try our best to help.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Harshika

    7 replies

    riascureman
    riascureman
    Inspiring
    May 20, 2020

    Not resolved!

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 20, 2020

      Hi there,

       

      We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1  Please join the discussion.

       

      We are sorry for the inconvenience.

       

      Thanks,

      Harshika

      D
      davidr32387080Author
      Participating Frequently
      March 12, 2020

      It seems that some repair must have happened a few moments ago. It's working normally now.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity ManagerCorrect answer
        Community Manager
        March 12, 2020

        Hi All,

         

        We are sorry for the frustration. There was an ongoing CSO wherein our customers were unable to publish public and password protected links from the sharing workflow. The issue seems to be resolved now. Could you please confirm if you're still facing the issue? We will try our best to help.

         

        We are sorry for the inconvenience.

         

        Thanks,

        Harshika

          D
          dharma 17335282
          Participating Frequently
          March 12, 2020

          Yes, I tested and it is working for me now. Thank you!

            E
            ernstw57631757
            Participant
            March 12, 2020

            Had the same issue (got error message -1 though). 

            Solved it by renaming the title of the file in the "share links" window. After this, Create link works out for me.

              Sajeesh Alakkaparambil
              Sajeesh Alakkaparambil
              Participating Frequently
              March 12, 2020

              That worked for me. Thank you!

                S
                sajeeshalakkaparambil
                Participant
                March 12, 2020

                Also, I have the same issue with previous version as well.

                D
                davidr32387080Author
                Participating Frequently
                March 12, 2020


                I tried to correct the error in several ways without success.
                Any update or publication of a new link is not happening. =/

                Sajeesh Alakkaparambil
                Sajeesh Alakkaparambil
                Participating Frequently
                March 12, 2020

                I could create a invite-only link from both versions. But no success in creating a public link.

                  D
                  dharma 17335282
                  Participating Frequently
                  March 12, 2020

                  I am having the same problem. Started today March 12...

                    S
                    sajeeshalakkaparambil
                    Participant
                    March 12, 2020

                    Have been facing the same issue from today. Stuck at workflow because of this.

                      E
                      ernstw57631757
                      Participant
                      March 12, 2020

                      Hi, 

                      I am trying to create a shareable link for my prototype. Loading process goes to 100%, afterwhich I get the following error message:

                       

                       

                      I have tried different devices. Current set-up:

                       

                      MacOS Catalina 10.15.2

                      XD version 28.012.10

                       

                      Would be great to get some help! Thanks

                        S
                        sajeeshalakkaparambil
                        Participant
                        March 12, 2020

                        Apparently other people are also facing the same issue. https://community.adobe.com/t5/adobe-xd/error-2401/m-p/10978874?page=1#M25143

                          E
                          ernstw57631757
                          Participant
                          March 12, 2020

                          Thanks!

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