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T
Tael
New Participant
June 21, 2018
Answered

[Share]-Unable to update Prototype links in XD.

  • June 21, 2018
  • 4 replies
  • 3471 views

Hello,

 

Since the June Update, it looks like the prototype generated on xd.adobe.com/view/ is broken: the links seem to point towards "old" content.

There's no error displayed, the updating progress is a bit slow and seems to be stuck at around 75% but eventually progresses to reach 100%.

 

The "specifications" are correctly updated, though.

 

Anyone else having this this problem ?

 

<The Title was renamed by moderator>

This topic has been closed for replies.
Correct answer Preran

Preran​ unfortunately the update didn't solve the problem.

Still the same symptoms than previously mentioned


I know of no solution so far, I have asked the support team to let me know if there is any common underlying cause.

Meanwhile, you could help us with the investigation by using the link I shared above.

4 replies

B
bjUXm5
New Participant
March 17, 2020

Hi, I am running into the same issue. I'm running the program on windows machine with windows 10. XD version is 27.2.12.4. Any assistance with this would be really helpful. It's becoming a consistent issue with all my files - for new files and new link (first time share) it works, but I encounter same issue the minute try to update. Steps I take and scenario I have when I encounter the problem: 

  1. I create a private link - then the same or next day i need to update something...
  2. I open the file > make my adjustments > save > choose the "Share" Tab > choose "Update Link"
    • sometimes the progress indicator goes quickly to 100% and hangs there
    • sometimes it hangs at 50% then shoots to a higher % and hangs there
    • if i wait long enough i get the following error "Something went wrong. Please create a new link. (error:44:47)"
HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 17, 2020

Hi there,

 

We understand it could be frustrating for you. You seems to be using the older version of XD. Would you mind updating XD to the current version (28.1) and let us know if that helps.

 

We'll try our best to help.

 

Thanks,

Harshika

 

B
bjUXm5
New Participant
March 24, 2020
Thank you. I am unable to update, but for some reason i haven't had any issues since your response. one thing i am doing a little different is going to the menu and hitting "save" vs keyboard shortcut before updating the link. doubt that is it but it is the only thing i'm doing differently.


Thanks again!




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    B
    boao
    New Participant
    January 3, 2020

    I'm having the same problem now. Wish any of these issues would be resolved.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 3, 2020

    Hi there,

     

    We apologize for the frustration. We would like to know a few more details like-

     

    • What is the OS & XD version of your machine?
    • It would be really helpful if you can share the screenshot or video of the workflow.
    • Is it happening with all the files or with a specific file?

     

    We will try our best to investigate at our end.

     

    Thanks,

    Harshika

     

    C
    carloslloveras
    New Participant
    September 13, 2018

    Hi, sometimes i have same problems with my prototypes in XD.

    It's very frustrating. When this problem happend, my only solution is to remove the links and generate them again.

    I hope that adobe will solve this problem soon in future releases.

    laxmit36180766
    laxmit36180766
    New Participant
    June 14, 2019

    Even i'm facing this problem i have to keep generating every time, is any one of you facing these issues ?

    bobon23030165
    bobon23030165
    New Participant
    November 25, 2019

    I'm facing the same issue now. The update is very slow, and doesn't updated, shows the old prototype. 

    This is the first time I encounter this issue. The difference is that I have a lot more assets for export. Could this be the problem? It is quite an inconvinience since the developer is waiting for my updates.

    AryaShree
    AryaShree
    New Participant
    June 21, 2018

    Hi, I am facing the same issue after the June update.

    Been struggling to publish the prototypes on time for client review.

    T
    TaelAuthor
    New Participant
    June 22, 2018

    Looks like the behavior is very erratic. Sometimes I get updated assets, sometimes I get old assets but updated hot spots.

    Basically, the published prototypes are not only outdated, they are unusable.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    June 22, 2018

    Hi all,

    While the new patch update released today doesn't specifically address this issue, can you try installing it and let us know if you are still facing this issue

    Thanks,

    Preran

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