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tonyj21955910
New Participant
November 7, 2019
Question

[Share]-Why are the prototype links are loading too slow in XD?

  • November 7, 2019
  • 17 replies
  • 12926 views

Hi there, when I share my Xd project with a client, the link provided by you are too slow, At first, I thought it could be the resolution of my images, so I did resize all of them to a very basic resolution, however, the slow loading is still persists. this is very annoying for clients and also for the designer.
Can anyone give me any advice? is this happen to all of you guys?

 

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    17 replies

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    N
    nachomramirez
    New Participant
    March 21, 2020

    Same problem here.

      Peter Villevoye
      Peter Villevoye
      Community Expert
      March 21, 2020

      Could you share the link with us, so we can verify it ?

        rosieway
        rosieway
        Known Participant
        March 21, 2020

        Hi there, 

         

        I got the same problems! 

        What's more, it also got the same problem of another post: it can only be opened on the desktop browser 

        (took some time to be opened); but cannot be opened on the phone (tried both safaris, chrome in devices such as iPhone 11 Pro, iPhone 6, Samsung and LG).

        I send you link in private message, pls check, thanks!

        riascureman
        riascureman
        Inspiring
        March 18, 2020

        Having the same issue here. Desktop web page, only 3 artboards, takes over 3 minutes to load. 

          Peter Villevoye
          Peter Villevoye
          Community Expert
          March 21, 2020

          Could you share the link, so I can verify it ?

          S
          simonf80396115
          Known Participant
          February 7, 2020

          Same problem here.. Tooks around 5-10 seconds to load the hotspots/links.. design is already loaded 😞

          S
          simonf80396115
          Known Participant
          January 29, 2020

          Same problem here!!!!!

          Preran
          Community Manager
          PreranCommunity Manager
          Community Manager
          January 30, 2020

          If you are still facing this issue, can you share your links with me over a private message for testing?

          jackiecurryFEPOC
          jackiecurryFEPOC
          New Participant
          January 27, 2020

          Everyone on our team has the same problem. Developers are complaining about how slow everything loads... we have had to export to PDF, which defeates the purpose.  Our Prorotypes typically have 10 pages but even just a couple pages feels laggy. 

            neilv76206988
            neilv76206988
            New Participant
            January 28, 2020

            We are experiencing the same issue. This is a recent problem, I would say the past 5 days have been particularly poor. This has been tested in both Chrome and Safari and we are finding that the load speed on average is 15 minutes for a 5 page propotype.

             

            Currently unable to use XD prototyping for our clients, this is really poor.

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            January 24, 2020

            Hi Tony,

             

            We are sorry to hear you are having trouble loading the links in XD. We would like to know a few more details like-

             

            • What is the size of the file that you are sharing?
            • Is it happening with all the links that you share that are taking long to load or with this specific file?
            • Have you tried opening the links in any other browser?

             

            We will try our best to help.

             

            Thanks,

            Harshika

              T
              tonyj21955910Author
              New Participant
              January 30, 2020

              Thanks for ask,

               

              What is the size of the file that you are sharing?

               

              The majority links I shared are similar to this one

              https://xd.adobe.com/view/4c3bdf5c-864e-46c4-6fa7-511f2dcc8452-3a0a/?fullscreen&hints=off

               

              Is it happening with all the links that you share that are taking long to load or with this specific file?

               

              A: Yes this is happening with all Project links. Approximately 18 seconds to open. then sometimes to access another page takes 3 to 5 seconds or more.

               

              Have you tried opening the links in any other browser?

              I opened it in different browsers even internet explorer and the range varies only for 2 seconds less.

               

              Thanks in advance for your help!

                W
                whatasyifa
                New Participant
                November 7, 2019

                I was trying to make an animation using the time-triggers (since GIF files are not working in XD) but it always stopped on the second destination when I checked the preview on iPad. It works just fine on my PC though. Also this didn't happen before the updates, so I assume it's a bug after the updates?

                 

                Hope it'll be fixed soon. Thanks.

                 

                 

                Vishu_Aggarwal
                Vishu_Aggarwal
                Participating Frequently
                November 7, 2019

                Trying updating the XD App to recent v24.0 and test again.

                Vishu AggarwalAdobe Certified Instructor, Professional and Expert
                W
                whatasyifa
                New Participant
                November 7, 2019

                Yeah I have the latest version installed, still not working.

                 

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