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tluffman
Participant
August 15, 2024
Question

Text Problems

  • August 15, 2024
  • 1 reply
  • 764 views

I'm building a website in XD using Helvetica Neue as my typeface. When a colleague  tries to open the XD website files, the text is not in the right place. Often it looks like it's shifted up or down 5-10 pixels, especially in buttons and bulleted lists. Also, sometimes the text box cuts off some of the text. For example, it's not showing the last line of copy in a paragraph. It looks fine for me since I designed and built the pages, but not for them.

 

Any idea why text seems to be moving and text boxes are cutting copy off when someone opens the files on a different machine? They have the same version of XD as me. See screenshots.

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1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 15, 2024

@tluffman it's likely they have a different version of Helvetica Neue on their computer compared to your computer. It's like sometimes a PC and Mac, or a slightly different say Helvetica Neue Narrow on your machine, but on theirs, they may NOT have Helvetica Neue Narrow but Helvetica Neue Light. So, I would give them the same fonts if you can. 

When I mark my students assignments and projects, I specically will ask to use Google or Adobe Fonts because some are on PC and some are Macs. Unfortunately, not all will use that, and I have a different set of fonts which means the saved XD will look a little wonky...that's why I also ask them to 'Share a Link' so I have an idea what the prototype should look like as well. 

Hope that helps a bit. 

m
T
tluffmanAuthor
Participant
August 16, 2024

We tested the font files and they are the same. I even packaged them and sent the same Helvetica Neue font files I'm using. We are using a different font loader. They are using Font Book and I'm using Connect Fonts, but I don't think that should matter.

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 27, 2024

We're bothing using Mac OS.


@tluffman when you are entering the text....is the text:
1. In a text box. Taking the Type Tool and drawing a text box, then entering text or
2. Entering the text as is?

Chances are, you are creating a text box which is what I normally do. And if I was creating a header/headline, I might just type text as is. 

For example, I re-created the screenshot...and as soon as I start to type text in my text box, I noticed my text box wasn't big enough when I increased my text size. Do you see the red-dot-icon? See when I resize the text box to show the hidden text, text-reflow-hidden.mp4

I am sharing you my version of the file that I re-created using a MAC OS, Helvetica Neue.  Does this get reflow on your end?




are you able to share your file with me? I am also using a Mac OS with the latest Xd. 

m
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