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peteconwayaccess
Participant
August 27, 2020
Question

Unable to enter text in text boxes and properties window in XD.

  • August 27, 2020
  • 2 replies
  • 311 views

I'm still having issues with Adobe Xd losing the ability to enter text into text boxes or the properties window, and I still regularly have to go out of the app, enter text into another program in order to continue using Xd properly. Even then in some instances I have to eventually close down the app and all my windows. This probem has been going on for the best part of a year or so.

 

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    2 replies

    FrancoBits
    FrancoBits
    Legend
    August 28, 2020

    I use XD every day and at least once this problem happens to me. It's annoying to keep using ALT + TAB to workaround this problem.

     

    I use windows 10, happens in random projets and random moments

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 1, 2020

    Hi Franco,

     

    Sorry to hear you're experiencing issues with XD and thanks for sharing the workaround that helped. Could you please confirm if you're facing the same issue on XD 32.1 version?

     

    Please record the video any time it happens next and share with us.

     

    We will try our best to investigate the issue.

     

    Thanks,

    Harshika

    FrancoBits
    FrancoBits
    Legend
    September 3, 2020

    Hello Harshika! 

    I always keep my XD updated and it happens in most recent versions too. 

     

    See, it's very hard to record this, because when this problem happens, alt tab solves it. If I change window to open a record screen program, the issue will be solved. I don't want to record my screen for an entire day just to record this issue. 😅

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 27, 2020

    Hi Pete,

     

    Sorry to hear you are experiencing issues while typing text in XD. We would like to know a few details like-

     

    • The OS and XD version of your machine.
    • Is it happening with every file or with a specific file?
    • Have you noticed any specific action triggering this behavior?
    • Is it possible for you to create a short video capturing the behavior and share with us here?

     

    We will try our best to investigate the issue and escalate it to the team.

     

    Thanks,

    Harshika

     

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