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bRz-Design
Participant
August 10, 2020
Answered

Unable to install plugins

  • August 10, 2020
  • 3 replies
  • 1411 views

Since I started using XD instead of sketch I have had issues with file sizes when prototyping web designs. To deal with this I wanted to install a plugin called "Image Optimizer". When attempting to install this plugin I just get a loading wheel with no type of progress it just keeps running. I attempted to install other plugins and get the same issue. No errors it just keeps spinning.

 

Full Adobe Create Suite 2020

Windows 10 

    This topic has been closed for replies.
    Correct answer Vertika Gupta

    Hi there,

     

    We're so sorry to hear about the trouble. Please try renaming the file ExMan.db from this location: 

     

    Windows: C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\

    macOS : /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/

     

    To rename the file, you can simply add +old after Exman, and once you have renamed the file reboot your computer and then try re-installing the plugins and let us know how it goes.

     

    Regards,

    Vertika Gupta

    Adobe XD

    3 replies

    أ
    أحمد32744383awg4
    Participant
    October 5, 2023

    the plugins is not compatible with apps in your subscription

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 10, 2020

    Hi there,

     

    We are sorry to hear you are having trouble installing plugin in XD. In addition to what vertika has said, are you facing trouble installing this specific plugin or all the plugins? What is the XD version of your machine?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    V
    Community Manager
    Vertika GuptaCommunity ManagerCorrect answer
    Community Manager
    August 10, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. Please try renaming the file ExMan.db from this location: 

     

    Windows: C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\

    macOS : /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/

     

    To rename the file, you can simply add +old after Exman, and once you have renamed the file reboot your computer and then try re-installing the plugins and let us know how it goes.

     

    Regards,

    Vertika Gupta

    Adobe XD

      R
      rajatg62913443
      Participant
      June 11, 2021

      There is no folder called "Extension Manager CC" in the path that you have provided. Any other solution?

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