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Unable to launch Adobe XD on macOS.

Forum|Forum|6 years ago
March 26, 2019
16 replies
129515 views

Hi there,

I haven't opened Adobe XD in a while but tried to yesterday and today and have yet been unable to. The icon will bounce a few times then remain stuck in a "not responding" state (See attached screenshot). I'm wondering if I had too many files open or something? Maybe my mac can't load everything into memory that was open? I tried uninstalling, but it didn't help. I'm running MacOS 10.15.3. XD is version 28.4.12.3.

Any ideas? Wondering if I can somehow drop all the files that XD has open somehow?

EDIT: After letting it run for a while in that not responding state, it finally crashed. I added a screen cap of the crash report.

{Renamed By MOD}

Crash on mac

This topic has been closed for replies.

Correct answer Rishabh_Tiwari

Thank you for sharing the solution that worked for you. This might help our customer in resolving the problem.

Thanks,

Harshika

Hi there,

Please ensure you are using the latest version of Adobe XD. If you need help with updating the app, see- Update apps to the latest release of Adobe Creative Cloud.

If you have the latest update, or if updating did not solve the issue, try the following solutions in the order in which they are listed:

Perform a clean install:
- Uninstall XD using the Adobe Cleaner Tool and re-install the application. Open XD to see if the issue has been resolved.
Boot your computer in the safe mode
- Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. Booting the system in safe mode performs certain checks, and prevents third-party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins, or web extensions on your computer which are possibly causing this issue.
Log in to the root account and see if the application works
- Log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine, it's probably an issue with your profile, We recommend creating a New User Profile and testing the application.
If nothing helps, then please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. We’ll investigate and share the next course of action.

Just in case, if you aren’t comfortable performing these procedures on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m. Use the chat button on the page to get started.

Regards

Rishabh

C

cao5FA0

Participant

Hello,

I just downloaded the latest update from Creative Cloud (version 5.4.5.550) and Adobe XD (version 41.0.12) to my Macbook Pro (macOS Big Sur).

As soon as I open the XD app, the app closes instantly and this page opens

I have tried the following:

1. Restart the computer.

2. upgrade the Mac operating system.

3. Upgrade Adobe CC or log out of Adobe CC

4. Try older versions of Adobe XD

T_T

What I need to do ?

Y

Yoann5E8B

Participant

Hello,

I just downloaded the latest update from Creative Cloud (version 5.4.5.550) and Adobe XD (version 40.0.22.12) to my Macbook Pro (macOS Big Sur).

As soon as I open the XD app, the app closes instantly and this page opens

What I need to do ?

Thank you

HARSHIKA_VERMA

Community Manager

Hi Yoann,

Thank you for reaching out and sorry to hear you are unable to launch XD on macOS. We would like to confirm if you've tried all the steps mentioned here: https://community.adobe.com/t5/adobe-xd/unable-to-launch-adobe-xd-on-macos/m-p/11326026#M34209 and let us know if that helps.

If it doesn't, we would request you to please generate Adobe logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM or here.

We will try our best to help.

Thanks,

Harshika

Y

Yoann5E8B

Participant

Hello Harshika,

I just reset my mac, and installed xd and it works.

Thank you 🙂

AjitSC

Participant

Hi all,
Kindly help facing and Adobe XD crashing issue, I have reinstalled the software though it is crashing frequently with attached error.

Desktop: Imac
OS: Catalina 10.15.7

Software version: Adobe XD 35.2.12.6

Kindly find few more details in error snapshot attached.

kindly suggest regarding the issue

Thanks in advance

Atul_Saini

Community Manager

Hi Ajit5E95,

Sorry for the trouble, please try the steps mentioned here Solved: Adobe XD crashing on macOS Catalina. - Adobe Support Community - 11030758 and let us know if that helps. We'll be happy to take it further if the problem persists.

Thank you,

Atul_Saini

alejandroverjel

Participant

Tengo problemas con las versiones de Adobe Xd para macOS Big Sur. alguien sabe como corregirlo, ya que la ultima version del Xd no lo soluciona porblemas al guardar.

Especialista en Publicidad Digital

Rishabh_Tiwari

Community Manager

Hi Alejandro,

Sorry to hear about the trouble. Could you please a few more details like:

The version of XD.
Is the app crashing after saving every file or it's happening with a specific file?
Is this happening while saving the file locally or on cloud?
Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

Julio Chamizo

Participant

Hi I'm having an issue with new update and I can't open the App, it crashs anytime I want to open it.

Here's more details:

Logs: https://pastebin.com/4vtGXpQa

{Edited and Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try uninstalling the app using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and let us know if it works. If it still doesn't work, please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

J

JORDAN5E2A17606540

Participant

Just every time I close XD, it trips the crash detection on next start up. Not sure if it is because the file isn't closed in time or anything.

italosan

Community Expert

Hi, what version of Adobe XD are you using? Have you checked if there are any updates available?

S

Sive5CC2

Participant

Hi there,

I have installed latest version of CC desktop app. Trying to install XD but it will never launch. Couldn't attach crash log so have saved and attached as a word document.

I have uninstalled XD, logged out from CC and shut down - no joy.

I created a new user on my mac and installed CC and XD with success but really need it to work within my user settings.

Checked my library and this file does not exist:

/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml.

as in there is nothing in the folder

/Library/Application Support/Adobe/OOBE/

Any help would be much appreciated.

Thanks

Adobe_XD_2020-09-09-150929_Sives-MacBook-Air.docx

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Thanks for sharing logs, we'll investigate that. Meanwhile, since the application seems to be working in a new user profile, could you please try uninstalling the application using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and let us know if that helps.

Regards

Rishabh

I

IC580

Participant

My ADOBE XD Crashes at launch, already reinstalled but didn't work. What can I do?

OS Version: Mac OS X 10.15.6

elegant_leader5EE4

Community Manager

Hi IC580,

We are really sorry that you facing this issue. We will try to help you in all the ways possible.

But before that, to investigate your issue, we will need some information from you to highlight the issue:

1. Can you please share what screen you seeing when crash is happening, if possible.

2. Can you please try to get logs and share with me over Private Message(Clink on my profile and you will see the option) using this link - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

3. Please share the Adobe XD version you getting the issue.

Regards,

Nawneet

derekd67106134

Participant

Hi,

I am getting an " The application “Adobe XD” can’t be opened. " when trying to launch Adobe XD. I am also on 10.15.6.

I have tried the latest version 32.2.22 and also 32.1.22 and 32.0.22

Rebooting, uninstalling, reinstalling, repeat. Just wont launch.

thanks

D

century 21c65697078

Participant

At my wits end, help.

I've tried:

1. Reinstallation XD
2. Uninstallation with all my personal settings and installed completely fresh XD
3. Complete uninstallation of Creative Cloud and all related programs like Illustrator and Photoshop
4. Cleaning Adobe hosts files
5. Installation of a previous version of Adobe XD

HARSHIKA_VERMA

Community Manager

Hi there,

I am sorry for the frustration and thanks for trying the initial troubleshooting steps. Would you mind trying the steps suggested in the correct answer to this post?

Let us know if that helps.

Thanks,

Harshika

E

Evelin

Participant

My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for version 29.1.32.8

Crash Logs: https://pastebin.com/uQ7hYayd

{Edited By MOD}

Rishabh_Tiwari

Community Manager

Hi Evelin,

Sorry to hear about the trouble. Could you please update XD to the latest version which is 29.2.32.3 and let us know if it still crashes after updating to the latest version? Also, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

E

Evelin

Participant

Thanks for helping me!
I downloaded version 29.2.32.3 and it is working fine.
Thank you for your attention.

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