Unable to launch Adobe XD on macOS.

[stevens42390705]

Hi there,

I haven't opened Adobe XD in a while but tried to yesterday and today and have yet been unable to. The icon will bounce a few times then remain stuck in a "not responding" state (See attached screenshot). I'm wondering if I had too many files open or something? Maybe my mac can't load everything into memory that was open? I tried uninstalling, but it didn't help. I'm running MacOS 10.15.3. XD is version 28.4.12.3.

Any ideas? Wondering if I can somehow drop all the files that XD has open somehow?

EDIT: After letting it run for a while in that not responding state, it finally crashed. I added a screen cap of the crash report.

{Renamed By MOD}

[Rishabh_Tiwari]

Thanks for your patience. Could you please update XD to the latest version which is 36.1 and let us know if helps? If it still crashes then we'll need the crash dump, please follow the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html to enable the crash dump, and once the application crashes, please collect the logs from the location shared in the article. We'll also need the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) again since XD has been updated.

I understand these are too many troubleshooting steps however these informations will help us triage the issue.

[Yoann5E8B]

Hello,

I just downloaded the latest update from Creative Cloud (version 5.4.5.550) and Adobe XD (version 40.0.22.12) to my Macbook Pro (macOS Big Sur).

As soon as I open the XD app, the app closes instantly and this page opens

What I need to do ?

Thank you

[HARSHIKA_VERMA]

Hi Yoann,

Thank you for reaching out and sorry to hear you are unable to launch XD on macOS. We would like to confirm if you've tried all the steps mentioned here: https://community.adobe.com/t5/adobe-xd/unable-to-launch-adobe-xd-on-macos/m-p/11326026#M34209 and let us know if that helps.

If it doesn't, we would request you to please generate Adobe logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM or here.

We will try our best to help.

Thanks,

Harshika

[Yoann5E8B]

Hello Harshika,

I just reset my mac, and installed xd and it works.

Thank you 🙂

[HARSHIKA_VERMA]

Glad to hear you are able to resolve the issue and thanks for posting the solution that worked for you. Please do not hesitate to contact us again for any query related to XD.

We would be happy to help.

Thanks,

Harshika

[cao5FA0]

Hello,

I just downloaded the latest update from Creative Cloud (version 5.4.5.550) and Adobe XD (version 41.0.12) to my Macbook Pro (macOS Big Sur).

As soon as I open the XD app, the app closes instantly and this page opens

I have tried the following:

1. Restart the computer.

2. upgrade the Mac operating system.

3. Upgrade Adobe CC or log out of Adobe CC

4. Try older versions of Adobe XD

T_T

What I need to do ?