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GhadeerEssa
GhadeerEssa
Participant
January 19, 2021
Question

Unable to open file in local drive

  • January 19, 2021
  • 1 reply
  • 611 views

File pause on loading and doesn't respond is there is any way to open the file ???

Ps. file saved a local drive 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 19, 2021

    Hi there,

     

    Thanks for reaching out. Please share a few more details like:

     

    1. The version of XD.
    2. Have you tried changing the location of the file?
    3. Is it saved on a local hard drive or on a network drive folder synced locally?
    4. Is this happening with a specific file or multiple files?


    Regards

    Rishabh

      GhadeerEssa
      GhadeerEssaAuthor
      Participant
      January 27, 2021

      I use the latest version, and all new files are the same problem local and cloud and it happens with multiple files and I lose my work every day .. what shall I do ???

       

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      February 2, 2021

      Hi there,

       

      Sorry for the delay in response and thanks for sharing the asked information. Would you mind trying the steps suggested in this article:https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html?

       

      Let us know if that helps.

       

      Thanks,

      Harshika 

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