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simonp777965
New Participant
June 20, 2018
Answered

Unable to open prototype link on phone browsers

  • June 20, 2018
  • 3 replies
  • 1705 views

Over the last 2 days, I am no longer able to view prototype links on a mobile device. Tried multiple phones, browsers, wifi/4g connection but doesnt seem to be working at all.

Just get this screen and never loads in.

Any ideas???

    This topic has been closed for replies.
    Correct answer Preran

    Hi Preran, Here's my link: Adobe XD CC . It used to work on mobile phone too, but yesterday when I check it works on desktop only (when I use developer tools to change it to iPhone view on my laptop it still works). It doesn't load when I open it on my iPhone. All of my other links also couldn't open now.

    Thank you


    I opened it on my iPhone 6 running the latest iOS and it works just fine as far as I can see. Can you try reproducing the issue on another iPhone or similar device running iOS?

    Thanks,

    Preran

    3 replies

    N
    nadya audreys77804307
    New Participant
    July 21, 2018

    Same here!! It used to work before.. but not now. Please help!!

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    July 23, 2018

    Sorry for missing your post, Simon. Is this issue still happening with the latest update?

    Nadya: Would it be possible to share your URL here so that we can test and let you know?

    Thanks,

    Preran

    N
    nadya audreys77804307
    New Participant
    July 23, 2018

    Hi Preran, Here's my link: Adobe XD CC . It used to work on mobile phone too, but yesterday when I check it works on desktop only (when I use developer tools to change it to iPhone view on my laptop it still works). It doesn't load when I open it on my iPhone. All of my other links also couldn't open now.

    Thank you

    S
    simonp777965Author
    New Participant
    June 26, 2018

    Heres the link:

    https://xd.adobe.com/view/dae51459-ab03-4776-b845-af0e55657ceb/?fullscreen&hints=off

    Works fine in preview mode in XD, and same on desktop. Prototypes have been working fine for the 5-6months ive been using XD but as of this week cant seem to open them on mobile browsers which is where i do alot of my testing.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    June 26, 2018

    Hi Simon,

    I opened your link in Chrome Browser on my iPhone 6, and everything looks similar to what I see on the desktop. Can you try using a friend’s phone to see if you are able to reproduce the issue? Can you provide me with details of your setup if they are different than mine?

    Thanks,

    Preran

    S
    simonp777965Author
    New Participant
    July 18, 2018

    Still getting this issue for phone based browsers, as stated originally have tried tis on multiple iphone devices 6,7,X and same issue.

    What details of setup would you like?

    Simon

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    June 20, 2018

    Can you share the URL here so that we can test the link for you? Does the design work OK when you preview it in Adobe XD?

    S
    simonp777965Author
    New Participant
    June 22, 2018

    Heres the link:

    https://xd.adobe.com/view/dae51459-ab03-4776-b845-af0e55657ceb/?fullscreen&hints=off

    Works fine in preview mode in XD, and same on desktop. Prototypes have been working fine for the 5-6months ive been using XD but as of this week cant seem to open them on mobile browsers which is where i do alot of my testing.

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