Participant

Answered

Unable to open the local file in XD getting (Error:86).

Forum|Forum|11 years ago
May 4, 2014
82 replies
103751 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

Show previous replies

JoshiDarshan87

Participant

As title mentioned, I am having trouble opening a specific xd design file. Is there anyway recovering the document? Does xd stores any temp copy on machine?

Detailed case:

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

While I was working on it there was a power issue occured and my win-10 (build 1909) got restarted. Didn't got a scope to manually save the document. When the pc restarted and tried opening the document it started showing "Error code: 86" this is not a valid xd document.

What I've tried so far:

1. Created a new windows user account:

Tried creating a new windows user account. Installed the xd on the new user account. Tried opening the document but same error occured.

2. Tried viewing binary preview:

Tried opening the document in sublime to see the biary preview (I hope binary preview is the right term) but I found all zeros (0000 0000 0000 0000 0000 0000 0000 0000) while previewing other xd document has various alphanumeric values.

Questions

Q1. Is there anyway I can open this corrupted xd document? I haven't ever stored this document on creative cloud.

Q2. Does xd keeps any temp copy somewhere in "AppData\Local" under windows environment?

Q3. What caused this issue to occure?

Any help would be much appreciated.

Thanks.

HARSHIKA_VERMA

Community Manager

Hi Joshi,

We are sorry to hear you are having trouble opening the file in XD & thank you for trying the initial trouble shooting steps. Would you mind sharing the file with us over a private message? You may upload the file to a shared location such as Creative Cloud or dropbox and share the url with me.

We will try our best to help.

I am also merging this post with this link: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/m-p/10565034

Thanks,

Harshika

JoshiDarshan87

Participant

Hi Harshika,

Sent you a private message containing the creative cloud link to the source .xd design file throwing error. Please take a look.

Thanks!

H

hopec87

Participating Frequently

Hello,

I am getting the error code 86 when I try to open xd file. I have uninstalled and reinstalled the sofrware and I have created a second account on my PC but nothing worked.

I want to try downgrading my XD software, being that the issue began when I upgraded to the newest.version of XD.

When I followed the instructions provided online the only option is to unstall.

Can you help me downgrade.

I

introvert rana

Participant

adobe is not that helpful i wanted to use the software via windows 8 but i can't

ankitgoyal_itjunkies

Participant

Hi Everyone,

I am getting an issue on opening an old xd document which I had accessed last on 25th Nov 2019. When I try to open that xd file now it says the error shown in the image attached below.

I tried solutions provided in this community forum like - Renaming the file and opening in another computer or laptop, reinstalling the Adobe CC App, etc. Nothing works for me and if I lose this file I need to work hard again for the same project.

I am sharing the xd document as well please let me know if anyone is able to open this in their system as well. If one of you are able to open this xd file then please rename it and do a small change and save it again and share me that version.

Please help me out with the file issue guys. Any kind of help will be appreciated.

Thanks

EDIT: Sorry guys unable to add that xd file here as well. It says some error for the file extension so I am attaching a Dropbox link please download from there and try once.
https://www.dropbox.com/s/71ul2yrkp56hjzi/AYS---111.xd?dl=0

Rajesh KN

Community Manager

Hi Ankit,

This is so unfortunate.

We have a bug logged for this issue. It seems to a file specific issue. You have mentioned that you have attached the file for reference and I don't see any. Could you share the file once again so that I can open it and check what the issue is? (I'm afraid you cannot attach a file here since it is public instead you could send that as a private message). Also, could you also let me know which OS and XD version you are using?

Hoping to hear from you.

Regards,

Rajesh KN

ankitgoyal_itjunkies

Participant

Thanks, Rajesh for your response.
I have edited the same post with a dropbox link. I am pasting that here too. You can download the file from here:
https://www.dropbox.com/s/71ul2yrkp56hjzi/AYS---111.xd?dl=0

R

robert.cambronero

Participant

Hi, I'm having problems with an XD file. Can you please help?
Here's the error code.

HARSHIKA_VERMA

Community Manager

Hi Robert,

We are sorry to hear you are having trouble using Adobe XD and getting error. We would request you to please try the solutions mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-86-while-opening-the-file-in-xd-version-21-1-12-3/td-p/10565034 and let us know if that helps.

Thanks,

Harshika

H

hopec87

Participating Frequently

I have done all of the below and I am still getting an error 86 when I try opening the XD file. Are there next steps or other options?

Adobe XD version in use;
Specifications of your computer;
Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

F

FreddySimanjuntak

Participant

I have an issue with my XD file. When I tried to open it this morning, the following notification message appears "There was an error opening the file (Error code: 86). This is not a valid XD document".

The file is stored in our office server and the file size is 427.9MB.

This is not the first time I had experienced this issue. Is there any good soul that can help me out to sort this issue??

Mehroz Naqvi

Participant

Hello,
I have faced exactly the same issue. It was about a 5.3MB file.

L

liketayyab

Participant

Hi John,

We are sorry to hear you are experiencing issues while opening the file in XD. If the above solution didn't help. Would you mind creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

Let us know if that helps.

Thanks,

Harshika

I have the same issue, I was working on the design and my laptop was shut down due to battery low, when i turned on my laptop back now this file is not working anymore, it was working fine before laptop shutdown, All other Xd files are working fine only this file have the issue, I tried almost all steps but no luck so far

ceciliab17047410

Participant

I can't open an older xd file in version 24.1.22.6 of xd although similar older files in the same location are opening just fine. When I try to open it in xd I get the error 86 saying this is not a valid xd document. I installed the most up to date version of xd and the file I am trying to open was created July 18, 2019.

creative cloud: 5.0.0.354

elainecc

Community Manager

Is this a local document? Can you confirm the document size with us?

Also, is this a document you can share with us? Thanks!

ceciliab17047410

Participant

The document size is 4 KB and is located on my local iCloud Drive.

As it is related to my work I am unable to freely share the file, sorry.

vladg69724328

Participant

When opening a file in Adobe D, it gives an error (Error code: 86) How to deal with this and what is the reason?

italosan

Community Expert

Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

Adobe XD version in use;
Specifications of your computer;
Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

R

REYAZ5CCC

Participant

I am also facing the same issue. pls, help me I've a deadline of tonight.

gauravs44352180

Participant

Hi, I was working on a file for couple of weeks. Today(26th Sep) Then it started to give an error. It says There was an error opening the file ..... (Error code: 86). I open it on onother system. Tried opening, but no luck. There's no problem with my other xd documents. I think this is a corrupted file error. Is there any way to fix it? I'm using Windows 10 And XD

Thank you.

HARSHIKA_VERMA

Community Manager

Hi Gaurav,

We are sorry to hear that you are facing trouble using Adobe XD. A few more details would be super helpful.

Woud you mind telling the OS and XD version of your machine?
Are you able to open the same file on other system?

If yes, I would suggest renaming the file on other system and save it again.

Let us know if that helps.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi Patricia,

Could you please confirm if you're still facing the issue or you need further assistance on this? We'd be happy to help.

Thanks,

Harshika

P

photoshopu15793056

Participant

I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error.

HARSHIKA_VERMA

Community Manager

Hi there,

we are sorry to hear that you're facing trouble opening the file in XD and getting error 86. I would request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and then try to open the file again.

Let us know if that helps.

Thanks,

Harshika

italosan

Community Expert

Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

Adobe XD version in use;
Specifications of your computer;
Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

G

Gregory32992593wgho

Participant

I don't know how to do any of what you suggest. I could access my documents on file until a few hours ago and now I can't. I need real help useful to a person who doesn't understand the technical well at all

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