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patriciac66460019
Participant
May 4, 2014
Answered

Unable to open the local file in XD getting (Error:86).

  • May 4, 2014
  • 82 replies
  • 103751 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

82 replies

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R
rinkalpatel51
Participant
September 7, 2020

Hello All,
I was working on a local file on Monday(07/09/2020). During work, I suddenly got a pop message which I have attached in the screenshot. I'm not able to open the file in my local machine. Even I tried to open in Mac as well as Windows. I have tried more than 4 Pc and Laptop to open this file. but I'm getting the same error while opening it.
I reinstall the Creative Cloud, and xd but getting the same error.
Please help me.

Thanks,
Rinkal


italosan
Community Expert
italosanCommunity Expert
Community Expert
September 7, 2020

Hi, I recommend you check out this thread: Unable to open the local file in XD getting (Error:86).

    R
    rinkalpatel51
    Participant
    September 7, 2020

    Thanks for your support sir.
    But, I tried this already but not possible to open a file in another user (in my system).
    Same issue I have faced in internal users of system as well as other devices.

    K
    keyc90778577
    Participant
    September 1, 2020

    Tried to open a local XD file of mine, because it was asked for a project and error code:86 keeps showing up. I followed the steps from other posts here who are having the same issues, unfortunately none of it solved the problem. What confuses me is that I remember opening that XD file and functioning properly before. I tried the Adobe Log Tool, and tried to open the file in notepad out of curiousity and this is what it shows. 

    XD Versions: 31.2.12.4

    OS: Windows 10 64bit

    CC Verions: 4.3.57.2

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 1, 2020

    Hi there,

     

    Sorry to hear you are having trouble opening the file in XD. There is already a bug a logged for the issue and the team is working on it. You will definitely see the improvements in the future releases of XD.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Harshika

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 16, 2020

    Hi All,

     

    Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.

     

    Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.

     

    • What was the date and time (mention time zone) on which you experienced this issue?
    • Is the document located on  external drives (USB drive, external HDD/SSD) or on a shared network?
    • Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
    • Have you observed similar issues with files from other software?
    • Did you perform a force shutdown of the computer or experience a power loss before this incident?
    • Are you the author of this document or was it shared with you?
    • What is the name and version of the antivirus software running on your computer?

     

    Thank you for your patience in the time that the team fixes this issue. 

     

    Thanks,

    Harshika

    Zeeshan W
    Zeeshan W
    Participant
    August 30, 2020

    With No Offense, What you guys are doing If you're not able to fix this Adobe XD error code 86 till now? This is the 3rd time I'm losing all my work due to this issue. I've tried all your reffered solutions but nothing worked. There should be a way to recover the data Please. When you've a large number of designer relying on your Product, How can you don't care of this bug? This is quite irresponsible behaviour. I'm using Adobe xd since its release time and Now I've started paying you guys on monthly basis (Subscription plan) but What I'm getting is this crap?

      marco.milanese
      marco.milanese
      Participant
      June 14, 2022

      I have the same problem now, 2 years later. Any suggestions?

      尔
      尔特斯21194092
      Participant
      August 24, 2020
      xd打开文件时 报错86 怎么解决
      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      August 24, 2020

      Hi, I recommend you check out this thread: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10565034?page=1

      O
      osama5E4A
      Participating Frequently
      September 24, 2020

      the same problem

      P
      Penchalaiah0D4D
      Participant
      August 14, 2020

      We have created our website design using Adobe XD, after 5 days it shows 86 error. Please help.

      We have tried uninstalling creative cloud, moved the file another system, still no luck.

       

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 19, 2020

      Hi there,

       

      We're so sorry to hear about the trouble. Can you share your file with me over a private message so that we can send it over to the product team for investigation?

      To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

       

      Note: While sending a DM, please ensure to add this discussion link in the subject.

       

      Regards
      Rishabh

      O
      orianat06
      Participant
      August 12, 2020

      Hello!

       

      A few weeks ago I started to have problems with Adobe XD.

      When I try to open XD files I get Error 86 randomly.

      Once error 86 shows up when I open a file, it consistently shows up when i try to open this file. 
      I tried every possible solution in your Forums for this issue without any progress... 

       

      My version XD is 31.2.12

      Any advice? 

       

       

       

       

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 13, 2020

      Hi there,

       

      Sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, could you please check the discussion shared below which have a few solutions that have helped some users: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/10565034?page=1#M15477

       

      Regards

      Rishabh

        L
        livia
        Participant
        August 5, 2020

        Hi, 

        when I try to open an xd file from a folder, an error pops up with an 86 error code saying it is not a valid xd document. Just a couple of days ago I was able to easily open the document. 

        In similar posts the support team always asked to send them directly the file for closer check, but I am not able to find any contact details.

        Could you give me a helping hand please? 

        Thank you,

        L

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        August 5, 2020

        Hi there,

         

        Sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation? Meanwhile, I found a similar discussion with some suggestions that have helped some users. You could check these out to see if any of these help you: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/10565034?page=1#M15477

         

        Let us know if this helps or if you need any further assistance.

         

        Regards

        Rishabh

        G
        girishh45979262
        Participant
        July 26, 2020

        Not able to the open file which is crashed i think. The error shows while opening file as "This is not a valid document" (Error code: 86). Please guide how to fix it

        Dazzling_perspective15B9
        Dazzling_perspective15B9
        Participant
        July 20, 2020

        Hello,

        When I am opening a file in Adobe XD, it shows an error (Error code: 86). 

        I have tried  most of the available solutions mentioned in the community by opening the file in another machine, also created a new user account on the same machine and tried to reopen, but none of them worked for me yet.

        Can anyone help me to solve this issue, as I don't have any backup I will have to rework again. 

        Thanks

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        July 21, 2020

        Hi there,

         

        We're so sorry to hear about the trouble. We have logged a bug for this issue, and the team is investigating it. Can you share your file with me over a private message so that we can send it over to the product team for investigation?

         

        To send the file, please add it to shared cloud storage and you can share the link either here or you can DM me by clicking on my name. 

         

        Note: While sending a DM, please ensure to add this discussion link in the subject.

         

        Regards
        Rishabh

          R
          Rita.bobde
          Participant
          July 8, 2020

          Hello, I am anable to open XD files due to error no 86. Could you please help me to solve this issue. 

          A
          Community Manager
          AbhidasCommunity Manager
          Community Manager
          July 8, 2020

          Hi,

           

          I am sorry that you are facing issue with XD.

          This issue is already logged. It will be fixed in future releases. 

           

          I hope this was helpful. If you have any other questions feel free to mention.

           

          Thank you 

          Abhishek Das (Adobe XD Team)

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