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patriciac66460019
New Participant
May 4, 2014
Answered

Unable to open the local file in XD getting (Error:86).

  • May 4, 2014
  • 82 replies
  • 103751 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

82 replies

Show previous replies
U
UX_Joan
Participating Frequently
May 24, 2021

Hello everyone,

Adobe says that the issue has been solved. However, I have been experiencing it since yesterday and I need support to fix it. Please help or guide on what to do! All the solutions that had been posted in the previous articles haven't worked. So what to do?

italosan
Community Expert
italosanCommunity Expert
Community Expert
May 24, 2021

Hi, what version of Adobe XD are you using? What OS are you running the software on?

U
UX_Joan
Participating Frequently
May 24, 2021

Hi,

I am using Windows 10.

For version of the Adobe XD, see the screenshot below:

 

Futuricon
Futuricon
Participating Frequently
April 22, 2021

this is very useful article. I solved my issue by this article. https://lsbdata.com/blog/oh-my!-how-to-repair-damaged-adobe-xd-file

U
UX_Joan
Participating Frequently
May 23, 2021

Hi there, I have the same problem (Code 86) but I can't get fixed it with the instructions on lsbdata.com

I need an assistance. 

N
Nidzieee93
New Participant
April 22, 2021

I am having the same problem and I tried opening the file in another laptop but it does not open there as well. Please guide on what can I do to recover my file.

Futuricon
Futuricon
Participating Frequently
April 22, 2021

try this. I solved my error via this article. https://lsbdata.com/blog/oh-my!-how-to-repair-damaged-adobe-xd-file

F
Fin0D4D
New Participant
March 26, 2021

Hi,
I'm getting an error-message 86 when opening a local XD file. The file was working fine, I made two little minor changes, exported JPGs, saved and closed the file. Next time I tried to open I had the error 86 message. All my other XD files open with no issues.

I've tried:

- rename the file

- restart Creative Cloud / machine / etc 

- open the broken file on two other machines (with different accounts)
- deinstall / reinstall XD
but nothing helps.


Im running:

- MacBook Pro 2020,  2,3 GHz Quad-Core Intel Core i7
- Adobe Creative Cloud Version 5.4.1.534

- macOS Big Sur 11.1
- XD Version 38.0.12.13

Is there any chance the support can check and restore my file? 😞

Thanks and regards

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
March 26, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please check if you are able to find a copy of the file at the below-mentioned location:

 

Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD CC

 

These are the team location for Autosave so a copy of the file gets generated here. In case if you are unable to find the file, please share the XD file and system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) through DM by adding them to a shared location like Google Drive or DropBox and sharing the link with me.

 

Note: To send the DM, please click on my name, and in the subject please add this discussion link.

 

Regards

Rishabh

 

oscarsaunders
oscarsaunders
New Participant
March 19, 2021

Hi guys, I've recently updated my Adobe XD to V37.1.32.2 and after opening a file I'm getting:

Error code: 86 This is not a valid XD document.

Then the application crashes.

Any way around this?

I've tried rolling back the Version and opening the file but the same thing happens.

Otherwise I will have to Timemachine my Mac to recover the file.

 

Any help would be greatly appreciated, it's for a work deadline.

 

Regards, O

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
March 22, 2021

Hi there,

 

We're so sorry to hear about the trouble. Could you please update XD to the latest version which is 38.0.12 and check if you are able to open the file or not. If it doesn't work, please check if you are able to find a copy of the file at these locations:

 

Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac:  ~/Library/Application Support/Adobe/Adobe XD CC

 

Please check if you are able to open a copy of the file. If that doesn't work either, will it be possible for you to share the file with us? If yes, please add the file to a shared location, like Google Drive or DropBox, and share the link with us through DM by clicking on my name.

 

Note: While sending DM, please add this discussion to the link in the subject.

 

Regards

Rishabh

A
aamirs46293052
New Participant
February 28, 2021

Hi, I stored my data in an external drive and yesterday i was trying to open those old files as i required for my another designing project but its showing me an error 86 while i am opening the files. It's happened with all of my old files which i stored in my external hard drive. can you please help me out ? 

 

you can download one of the files from this link : https://bit.ly/2Per81r

 

i hope you will solve my problem as soon as possible, as it's quite urgent for me

 

Thanks in Advance

Aamir

U
UK_Architect
New Participant
February 22, 2021

As of the 22nd February 2021 there is no solution to this issue.

I've tried all the suggestions on this forum and others, and Adobe XD still crashes and does not work.

 

 

There was a new update to Adobe XD Version 37.1.32 today, and it still does not work.

This is a serious bug that Adobe simply does not seem to care to resolve at all.

Sadly, I am now using other manufacturer software to Wireframe my websites.

It is simply incredible that Adobe is leaving such an important element of the Adobe Suite totally unattended, unresolved, for so long!

Please do something about it!

 

P
pedro5C35
New Participant
February 24, 2021

So, I had the same problem, but I resolved this issue using the following method:
The file that I was attempting to open was at Dropbox.

When I was trying to download directly from the folders that appear in Dropbox using in this case the free download manager, always give me that error.
But when in Dropbox I click the file, another window opens, and then there is a download button.

Using that button the file has arrived with no corruption.

Hope this helps.

A
Apex5EE8
New Participant
February 6, 2021

HI, 

 

I'm facing a problem opening an xd file (saved locally in my hard drive, not a cloud document) 

 

I get this error 

if it helps I  already published a link for review 

https://xd.adobe.com/view/93277b44-202a-4e7a-af7e-289995e87ed3-c674/?fullscreen

 

is there any way to retrieve the file, it's for a client and I don't want to waste a week of work

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 8, 2021

Hi there,

 

We are sorry to hear you are having trouble while opening XD. Would you mind checking if you're able to see the file here: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState? 

 

We will take it from there.

 

Thanks,

Harshika

    A
    Apex5EE8
    New Participant
    February 9, 2021

    Thank you very much, the folders have weird names but I was able to find them based on the date modified, and the file is named copy but thank you very much I retrieved the file 🙂

    G
    gabrielleg35576648
    New Participant
    January 6, 2021

    I found a work around!

     

    My Adobe XD files are saved directly to Dropbox. When I try opening XD files from the cloud, it fails and gives me the error code. I figured out that if I download the file to my computer, I can open it. 

     

    My work process:

     

    S
    Shubham5DA9
    New Participant
    December 28, 2020

    I was working on a XD file that is saved in my laptop and the designs in that file are copied from another cloud file that is shared with me. I updated my windows and now when I'm opening my file it's showing Error:86, how could I resolve this issue, I literally had a lot of completed designs in it, how I supposed to open it ?

    N
    Natacha5FC3
    New Participant
    January 4, 2021

    Hi,

    I have the same problem

    Error 86 when opening file

    Windows 10 version1909

    Adobe XD 35.3.12.2.

    File is localised on harddisk C:\

     

    Any help would be appreciated.

    Thanks a lot

    Natacha

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