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I am unable to open the adobe XD file. Its error code is error code: 86 and the message box showing that "this is not valid XD document"
I've read your previous guidance in other related topics and I've done what you recommended such as:
* creating a new user account and checking my file again
* uninstalling creative cloud and Adobe XD by Adobe creative cloud cleaner and then install the latest version of those
* changing name of my file
* checking my file on another laptop with another Adobe account, after all, I still have a problem with opening this specific file this file is very important to me cause I've worked on this for about 2 months.
please, please help me
link of my xd file
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Hi there,
Sorry for the trouble and thank you for contacting us. We would request you to please try creating a new user account of your machine.
Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM
Mac: https://www.youtube.com/watch?v=95Z107ceDfk
Let us know if that helps.
Thanks,
Madhumati