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Bella5EB5
New Participant
October 1, 2021
Answered

Unable to open xdc file converted from XD file on cloud file transfer

  • October 1, 2021
  • 5 replies
  • 7700 views

At my job, we were cleaning up accounts and the account I was working on was removed from admin and mine was added. The issue is my boss sent me a back up of my files but all the cloud files have converted to xdc files and cannot be opened by XD. I tried to convert them on acrobat but they also can't be opened there. Does anyone have any advice? I really need to access my files as some very important work is on the cloud. 

 

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    This topic has been closed for replies.
    Correct answer Tekin_ire

    Did you check if it has .xdc or not?  .XDC uploaded ok.

     

    5 replies

    T
    Tekin_ire
    New Participant
    March 14, 2022

    Ok I did a better thing. I persevered and I managed to upload files to the cloud app in my computer rather than trying to open them first. If you have a downloaded archive make sure you do not mix file types when you upload you may get error. But .xdc files do upload to files>your files section ion cloud nicely. Once done, you can easily open them from XD file browser. No need for editing names.

    Z
    zoritsap
    Participating Frequently
    November 10, 2023

    Hi, I'm trying to upload the files like you through the cloud, but I get this error message:

     

      T
      Tekin_ireCorrect answer
      New Participant
      November 13, 2023

      Did you check if it has .xdc or not?  .XDC uploaded ok.

       

        T
        Tekin_ire
        New Participant
        March 14, 2022

        I just had this same issue right now. It is incredible that I have to delete the 'c' from all of the files to make it work.
        What is the point of transfer then? Is there a better answer yet?

          P
          Pradeep Kumar22616827m5hw
          New Participant
          January 17, 2022

          The same issue I am also facing,

          Adobe please help me.

           

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          January 17, 2022

          Hi Pradeep Kumar22616827m5hw,

           

          We are sorry for the trouble. We would like to know if you have tried removing the "c" from the ".xdc" file and see if it's converted to XD documents as suggested by one of our customer on this post.

           

          We'll try our best to help.

           

          Thanks,

          Harshika

            P
            Pradeep Kumar22616827m5hw
            New Participant
            January 18, 2022

            Thanks a lot @HARSHIKA_VERMA 

            It worked.

              J
              Janel5E2A
              New Participant
              October 5, 2021

              I recently had a team memeber leave and I need to take ownership of their files. I stuggled with the file issue you mention, but removing the "c" from the ".xdc" extention converted the files correctly to XD documents. Hope that helps!

                N
                Natalia5FE0
                New Participant
                October 4, 2022

                worked for me too

                Peru Bob
                Peru Bob
                Community Expert
                October 1, 2021

                I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the XD forum so that proper help can be offered.

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