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Unable to open xdc file converted from XD file on cloud file transfer

New Here ,
Oct 01, 2021 Oct 01, 2021

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At my job, we were cleaning up accounts and the account I was working on was removed from admin and mine was added. The issue is my boss sent me a back up of my files but all the cloud files have converted to xdc files and cannot be opened by XD. I tried to convert them on acrobat but they also can't be opened there. Does anyone have any advice? I really need to access my files as some very important work is on the cloud. 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 17, 2022 Jan 17, 2022

Hi Pradeep Kumar22616827m5hw,

 

We are sorry for the trouble. We would like to know if you have tried removing the "c" from the ".xdc" file and see if it's converted to XD documents as suggested by one of our customer on this post.

 

We'll try our best to help.

 

Thanks,

Harshika

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Community Expert ,
Oct 01, 2021 Oct 01, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the XD forum so that proper help can be offered.

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I recently had a team memeber leave and I need to take ownership of their files. I stuggled with the file issue you mention, but removing the "c" from the ".xdc" extention converted the files correctly to XD documents. Hope that helps!

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New Here ,
Oct 04, 2022 Oct 04, 2022

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worked for me too

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New Here ,
Jan 16, 2022 Jan 16, 2022

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The same issue I am also facing,

Adobe please help me.

 

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi Pradeep Kumar22616827m5hw,

 

We are sorry for the trouble. We would like to know if you have tried removing the "c" from the ".xdc" file and see if it's converted to XD documents as suggested by one of our customer on this post.

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Thanks a lot @HARSHIKA_VERMA 

It worked.

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Is there any solution for Your Library.cclibc file? 

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Hi. I've encountered the same problem after transferring files from another account. I tried removing the "C" from the extension, but for quite some files it did not work (when I try to open them I see a blank document and receive an error). Then, I tried directly syncing those files with CC, but it's the same: some of the files do not seem to be recognized as XD documents and are even converted to TXT! (see attached). This is more than frustrating, as I have lost a lot of time for something that should work instantly.screenshot-cc-files.png

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Hi. I'm encountering the same issue with the .xdc files that were handed out to me by another designer that left our company. Some files do open when I remove the "C" from the file name, but a lot of them don't open at all and I can't even upload them to my cloud. I keep getting this "error code 86" message when I try to open the files. Can you please help me with this?

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Adobe Employee ,
Jan 26, 2023 Jan 26, 2023

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Hi @Maria Teresa Salas,

 

We are sorry for the trouble. We would request you to please check a few more details to investigate the issue.

 

  • Would you mind telling us if you were able to open those Error 86 files before?
  • Is it possible for you to share those XD files with me so that I can check on my end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 29, 2023 Jan 29, 2023

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Hi, we're also having the same issue. Some .xdc files are super small in file size and don't open, but others that are larger (e.g. 10mb) open. When I try to open the other files, an error in Creative Cloud Desktop App says that the file type is not supported - however I followed the exact instructions that Adobe shows here: https://helpx.adobe.com/au/enterprise/using/upload-reclaimed-assets.html

We've been chatting with Adobe Support for over a month and the issue is still happening. Any help would be appreciated!

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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I just had this same issue right now. It is incredible that I have to delete the 'c' from all of the files to make it work.
What is the point of transfer then? Is there a better answer yet?

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Ok I did a better thing. I persevered and I managed to upload files to the cloud app in my computer rather than trying to open them first. If you have a downloaded archive make sure you do not mix file types when you upload you may get error. But .xdc files do upload to files>your files section ion cloud nicely. Once done, you can easily open them from XD file browser. No need for editing names.

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