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iamanand
New Participant
August 16, 2020
Question

unable to play design file

  • August 16, 2020
  • 2 replies
  • 353 views

Hi,

One of our developers has desinged a protoype file in version 25.1.12.7 

and shared the file. 

I am able to open the file but the red play button is not enabled when i choose the desktop preview. 

But i can view the play button on developer machine.

can you suggest what could be the issue.

I am on version 30.3.12.5

 

Thanks

Anand

    This topic has been closed for replies.

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 17, 2020

    Hi Anand,

     

    Thank you for reaching out. In addition to what Ares asked, could you please update your XD to the current version 31.2 and share the results with us?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    I
    iamanandAuthor
    New Participant
    August 25, 2020

    I upgraded to 31.2 and opened the files. when i play them, all i see is just a static page. where as my developer is able to navigate through the page, like any other responsive web page.

     

    what could be the issue at my end. i have the same problem when we try to open in some other laptops.

     

    Thanks,

    Vijay

     

    Ares Hovhannesyan
    Ares Hovhannesyan
    Community Expert
    August 25, 2020

    It difficult to say . As I anderstand you are reviewing it on different machine. Are you both using the same browser to review prototype? if yes can you check that you have similar browser settings?  

      Ares Hovhannesyan
      Ares Hovhannesyan
      Community Expert
      August 16, 2020

      Can you please show us capture of your screen . What you mean saying "red button"?

        I
        iamanandAuthor
        New Participant
        August 25, 2020

        Hi, thanks for your response. I uploaded the images. please review.

         

        Regards,

        Vijay

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