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s77marwah
New Participant
October 22, 2019
Question

Unable to see Cloud documents in Adobe XD.

  • October 22, 2019
  • 4 replies
  • 7309 views

I created a bunch of files in XD that I saved to the cloud. Today, when I opened the program, ALL my cloud files were missing! I can see them online on Adobe assets but have absolutely no way of downloading them or opening them up in XD. I urgently need access to these files so if someone could help me sort this out, I'd really appreciate it. 

PS--I've updated XD, uninstalled/ reinstalled it... neither has worked.

 

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    4 replies

    L
    LADRECH
    New Participant
    March 14, 2022

    Any update on this problem? I'm missing some critical files for work and am missing random but not all files. KNEW KNEW KNEW I should not have trusted the cloud for the saving point of important working documents. Please don't ask me what steps I've taken...I need new solutions as soon as possible!

      N
      Neha25683302gac7
      New Participant
      August 18, 2022

      Did you find a solution for this problem? Im going through the same issue. Ive lost all my critical work. Please help me if you found something that could fish me out of this

        R
        Rob22534904v07c
        New Participant
        January 11, 2024

        Has a solution been found to this? I'm having the same issues and I can't see any files in the browser either. The only evidence of the work I did is the published XD links. Other than that, everything else seems to have disappeared...

        Alec5C82
        Alec5C82
        New Participant
        June 23, 2021

        >Pasting here for more visibility.

        Hello, I have this issue. In XD \ Cloud Documents, I see only one shared document. However I have several folders containing many files there - and I can see them online.

        I've tried all the fixes above in this thread, still I only see one file and a spinning 'loading' icon. No other files or folders.

        I am using Windows 10 Pro 19042.985

        XD version is 41.0.12.11 (it was updated this week)

        CC Sync 4.14.0.17

        I am connected to corporate VPN, however it's not default route to internet. Also it never caused a problem with XD before.

        Hope you can assist, Thanks

        Alec5C82
        Alec5C82
        New Participant
        June 24, 2021

        I uninstalled and reinstalled XD which fixed this problem if anyone cares 😛

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          June 24, 2021

          Hey Ale,

           

          Thanks for sharing the solution that worked for you. Please let us know if you face the issue again in the future.

           

          We'd be happy to help.

           

          Thanks.

          Harshika 

          A
          abstract_Coral5FE2
          New Participant
          July 22, 2020

          Hi,
          Same issue here, I lost my one week work. When I open them I have nothing in the work area and no any button is clickable, there is a loader on the screen and I can not to close the window.

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          July 22, 2020

          Hi there,

           

          Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

           

          1. Sign out of XD and Adobe CC Desktop app.
          2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
          3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

           

          If this doesn't help, please share a few more details like:

           

          • A screenshot of the About XD info page.
          • The version of the Operating System.
          • Are you connected to a private network or a managed network like a work or school network?

           

          Regards

          Rishabh

          Alec5C82
          Alec5C82
          New Participant
          June 22, 2021

          Hello, I have this issue. In XD \ Cloud Documents, I see only one shared document. However I have several folders containing many files there - and I can see them online.

          I've tried all the fixes above in this thread, still I only see one file and a spinning 'loading' icon. No other files or folders.

          I am using Windows 10 Pro 19042.985

          XD version is 41.0.12.11 (it was updated this week)

          CC Sync 4.14.0.17

          I am connected to corporate VPN, however it's not default route to internet. Also it never caused a problem with XD before.

          Hope you can assist, Thanks

           

           

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          October 22, 2019

          Hi there,

           

          We are sorry to hear you are facing trouble seeing your cloud documents in Adobe XD. We would request you to please share the OS and XD version of your machine.

           

          We would suggest trying the steps mentioned below:

           

          Create a new file and save it to the cloud.
          Close XD, then reopen it.
          In the startup window, go to the cloud documents folder
          Check the box in the corner of the new file, and delete it.

           

          If you wait a second you should see all the old documents reappear in the folder.

          Let us know if that helps. 

           

          Thanks,

          Harshika

          S
          s77marwahAuthor
          New Participant
          October 22, 2019

          Thanks for the response, Harshika!

           

          Mac OS High Sierra Version 10.13.6

          XD Version 23.1.32.2

           

          I have already tried the steps you recommended; nothing shows up.

          Atul_Saini
          Community Manager
          Atul_SainiCommunity Manager
          Community Manager
          October 23, 2019

          Hi s77marwah, 

           

          Sorry that you're unable to see the Cloud Documents in XD and thanks for sharing the details. Is there any error message that you see when you select Cloud Document, or it is simply blank when you click it? 

           

          I'd also recommend trying the steps mentioned here: - https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html. 

           

          Please update this discussion with the results. 

           

          Thanks,

          Atul_Saini

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