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JoshuaC42
JoshuaC42
Participant
May 20, 2022
Answered

Unable to see the installed plugins and also not able to install the plugin in XD

  • May 20, 2022
  • 1 reply
  • 6691 views

Been a long time user of Adobe XD but for some reason at the moment I can't seem to get my plugins to appear. On the menu bar I don't have "Discover Plugins", I only get the "Development" dropdown. Even in the sidebar I just get the message "Get started by installing plugins to streamline your workflow", I don't have the plus symbol like I normally would have to install new plugins.

 

This is also happening in Photoshop. I enter into the plugin section but lack any way of installing a plugin. Just showing "You can download and install plug-ins on your device, and access them anytime from this panel." message.

 

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    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @JoshuaC42,

     

    Thanks for trying the steps suggested above. Could you please share the screenshot of your About XD and About the Creative Cloud info page to check if everything is in sync?

     

    Please also try the below steps-

    • Quit the XD and Creative Cloud desktop application from Task Manager
    • Sign Out from Creative Cloud and XD.
    • Restart the machine.
    • Launch XD from the Creative Cloud desktop app.

     

    Let us know if that helps. We'll try our best to help.

     

    Thanks,

    Harshika

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 20, 2022

    Hi @JoshuaC42 ,

     

    Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance. 

     

    Regards

    Rishabh

    JoshuaC42
    JoshuaC42Author
    Participant
    May 29, 2022

    The listed possible fixes in that link still don't change anything for me.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity ManagerCorrect answer
      Community Manager
      May 31, 2022

      Hi @JoshuaC42,

       

      Thanks for trying the steps suggested above. Could you please share the screenshot of your About XD and About the Creative Cloud info page to check if everything is in sync?

       

      Please also try the below steps-

      • Quit the XD and Creative Cloud desktop application from Task Manager
      • Sign Out from Creative Cloud and XD.
      • Restart the machine.
      • Launch XD from the Creative Cloud desktop app.

       

      Let us know if that helps. We'll try our best to help.

       

      Thanks,

      Harshika

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