Unable to see the installed plugins and also not able to install the plugin in XD

Community Beginner ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Been a long time user of Adobe XD but for some reason at the moment I can't seem to get my plugins to appear. On the menu bar I don't have "Discover Plugins", I only get the "Development" dropdown. Even in the sidebar I just get the message "Get started by installing plugins to streamline your workflow", I don't have the plus symbol like I normally would have to install new plugins.

 

This is also happening in Photoshop. I enter into the plugin section but lack any way of installing a plugin. Just showing "You can download and install plug-ins on your device, and access them anytime from this panel." message.

 

<Title renamed by moderator>

TOPICS
Missing feature , Plug-ins

Views

771

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Hi @JoshuaC42,

 

Thanks for trying the steps suggested above. Could you please share the screenshot of your About XD and About the Creative Cloud info page to check if everything is in sync?

 

Please also try the below steps-

  • Quit the XD and Creative Cloud desktop application from Task Manager
  • Sign Out from Creative Cloud and XD.
  • Restart the machine.
  • Launch XD from the Creative Cloud desktop app.

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate
Adobe Employee ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Hi @JoshuaC42 ,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance. 

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 29, 2022 May 29, 2022

Copy link to clipboard

Copied

The listed possible fixes in that link still don't change anything for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

Hi @JoshuaC42,

 

Thanks for trying the steps suggested above. Could you please share the screenshot of your About XD and About the Creative Cloud info page to check if everything is in sync?

 

Please also try the below steps-

  • Quit the XD and Creative Cloud desktop application from Task Manager
  • Sign Out from Creative Cloud and XD.
  • Restart the machine.
  • Launch XD from the Creative Cloud desktop app.

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

LATEST

For some reason today I've been able to gain access back to the option to install plugins (haven't changed anything).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines