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Unable to see XD in the Creative Cloud Desktop app

New Here ,
Aug 01, 2023 Aug 01, 2023

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Just like everyone else i can't get Adobe XD to install, i tried to do the try and i get a 500 bad request error on the Adobe page. I picked my plan because it also included the XD starter package.
It seems that Adobe is trying to take away the starter package however i'm still paying for this and it's listed as an item i get, How do i get what i'm paying for? 

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Adobe Employee ,
Aug 02, 2023 Aug 02, 2023

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Hi @cody salyer,

Thank you for reaching out, and sorry to hear you are unable to see XD in your profile. Please share your Adobe ID with me so that we can check your account. As from this ID: codysalyer@live.com, I am seeing that you have Individual, Photography plans and 3 inactive statuses on Creative Cloud, all apps 100GB plan, Adobe XD, and Adobe Stock. 

 

Are you logged in with your Personal account?

 

Please let me know if you are using any other Adobe ID.

 

We will be happy to help.

 

Thanks,

Harshika

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