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ursulab95316265
ursulab95316265
Participating Frequently
June 8, 2020
Answered

Unable to update existing Link

  • June 8, 2020
  • 1 reply
  • 1527 views

the url is no longer available in the xd document, which is of course very annoying because I have to create a new url and exchange the url in all developers tickets.
i have not changed anything on the document and i have not saved it elsewhere.

only option was to create a new url.

 

in my urls the old url is still present as an eye, but can't be clicked anymore.

 

XD-Version: 29.2.32.3 - Cloud sync: 4.3.45.2

Mac os Catalina 10.15.4

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Sorry for the delay in response. Could you please check if that link is available here:https://assets.adobe.com/links

    And if it is accessible or not?

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 8, 2020

    Hi there,

     

    Sorry to hear about the trouble. This generally happens when the file has been saved with a different name. Since that's not the case here, I'd request if you can share a few more details like:

     

    1. Did this happen with a specific file or multiple files?
    2. Are you able to access the link from here: https://assets.adobe.com/links 
    3. Please update XD to the latest version that is 29.3.

     

    Regards

    Rishabh

    ursulab95316265
    ursulab95316265Author
    Participating Frequently
    June 9, 2020

    hy,

    it just happened with one file for once.

    the link is still existing in the overview but can't be clicked. and there is no subtitle in the overview.

    have now updated to the latest version.

     

    regards

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 29, 2020

    Hi there,

     

    I would like to follow up on your issue here. Would you mind confirming if your issue has been resolved or do you need more assistance?

     

    We would be happy to help.

     

    Thanks,

    Harshika

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