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vincents94959602
Known Participant
June 13, 2018
Answered

Unable to update or view prototype links

  • June 13, 2018
  • 4 replies
  • 3389 views

As of approx. an hour ago, I'm unable to update any of my existing prototype links (the upload bar will move up to 50% and freeze), and none of my links can be accessed by our team, instead displaying this error message:

Internal Server Error

Request ID: 3155f433-4bb8-43ed-8c9d-d0b89838bb32

If this is a server issue, when can I expect it to be resolved? Otherwise, what steps can I take to address the problem?

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi Khail,

    Sorry for the inconvenience that it has caused to you, we are aware of this issue and tracking it here:-Internal Server Error – Adobe XD Feedback : Feature Requests & Bugs. You may vote for this bug and please share the following information in comments.

    - XD build version

    - type of network + location

    - browsers used

    Some things to try:

    - Publish from different network

    - Create new link

    - Try simple document

    Please stay tuned and update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

    4 replies

    khail7535972
    khail7535972
    New Participant
    July 11, 2018

    Internal Server Error

    Request ID: 0483c76f-f98a-491d-b1f9-b3e167558735

    been there for almost a day.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity ManagerCorrect answer
    Community Manager
    July 11, 2018

    Hi Khail,

    Sorry for the inconvenience that it has caused to you, we are aware of this issue and tracking it here:-Internal Server Error – Adobe XD Feedback : Feature Requests & Bugs. You may vote for this bug and please share the following information in comments.

    - XD build version

    - type of network + location

    - browsers used

    Some things to try:

    - Publish from different network

    - Create new link

    - Try simple document

    Please stay tuned and update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

    card37215183
    card37215183
    New Participant
    June 13, 2018

    I'm also having the same problem. Everytime I upload my prototype for sharing, it will stop at around 50%.

    - There was a problem uploading your design (error 44:63:0).

    elizabethn44660691
    elizabethn44660691
    Participating Frequently
    June 13, 2018

    Same issue. The links to my prototypes are not working. Getting this message:

    Internal Server Error

    Request ID: f94dd55e-4101-40a3-b91f-82008160fc60

    I have a review meeting in 10 minutes :-(

    elizabethn44660691
    elizabethn44660691
    Participating Frequently
    June 13, 2018

    It's working again — thanks!

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    June 13, 2018

    It's working now! Thanks.


    Thank you for letting us know. Glad to hear that you are all set.

    deanbub
    deanbub
    New Participant
    June 13, 2018

    I am getting the same thing, cannot publish or view existing prototypes...

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