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Untitled Files Stuck and Cannot Be Opened or Deleted

New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi, I am new to Adobe XD and click on "Start a new document" twice while playing around with it. I did not save these files and closed the window. 

 

These files are now stuck and unable to open. They are shown as multiple windows but I am unable to access them nor delete them.

 

Please let me know how to get rid of them. Thank you.

Chong1587_0-1626231511286.png

 

Chong1587_1-1626231533527.png

 

 

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Open and save docs

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Hi Chong,

it looks like the files are stored in the cloud. Try to go to assets.adobe.com, sign in with your Adobe ID, and in cloud documents, check the two files.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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Hi, i just tried that but there's no files in the cloud.

 

Chong1587_0-1626268102653.png

 

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Hi Chong,

thank you for your reply. Have you tried uninstalling Adobe XD? I can advise you to use the Creative Cloud Cleaner tool to uninstall the software and do a deeper cleaning. After completing the procedure, please install Adobe XD again and check if the problem persists.

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New Here ,
Jul 16, 2021 Jul 16, 2021

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I just tried uninstalling and reinstalling, the problem still persist.

 

Please advise on the steps to take to resolve this issue. 

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Hi Chong,

try contacting Adobe Support via chat.

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