Untitled Files Stuck and Cannot Be Opened or Deleted

[Chong1587]

Hi, I am new to Adobe XD and click on "Start a new document" twice while playing around with it. I did not save these files and closed the window. 

These files are now stuck and unable to open. They are shown as multiple windows but I am unable to access them nor delete them.

Please let me know how to get rid of them. Thank you.

[gianvitulano]

Hi Chong,

it looks like the files are stored in the cloud. Try to go to assets.adobe.com, sign in with your Adobe ID, and in cloud documents, check the two files.

[Chong1587]

Hi, i just tried that but there's no files in the cloud.

[gianvitulano]

Hi Chong,

thank you for your reply. Have you tried uninstalling Adobe XD? I can advise you to use the Creative Cloud Cleaner tool to uninstall the software and do a deeper cleaning. After completing the procedure, please install Adobe XD again and check if the problem persists.

[Chong1587]

I just tried uninstalling and reinstalling, the problem still persist.

Please advise on the steps to take to resolve this issue. 

[gianvitulano]

Hi Chong,

try contacting Adobe Support via chat.