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1

Untitled Files Stuck and Cannot Be Opened or Deleted

Community Beginner ,
Jul 13, 2021 Jul 13, 2021

Hi, I am new to Adobe XD and click on "Start a new document" twice while playing around with it. I did not save these files and closed the window. 

 

These files are now stuck and unable to open. They are shown as multiple windows but I am unable to access them nor delete them.

 

Please let me know how to get rid of them. Thank you.

Chong1587_0-1626231511286.png

 

Chong1587_1-1626231533527.png

 

 

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Open and save docs
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Community Expert ,
Jul 14, 2021 Jul 14, 2021

Hi Chong,

it looks like the files are stored in the cloud. Try to go to assets.adobe.com, sign in with your Adobe ID, and in cloud documents, check the two files.

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

Hi, i just tried that but there's no files in the cloud.

 

Chong1587_0-1626268102653.png

 

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Community Expert ,
Jul 16, 2021 Jul 16, 2021

Hi Chong,

thank you for your reply. Have you tried uninstalling Adobe XD? I can advise you to use the Creative Cloud Cleaner tool to uninstall the software and do a deeper cleaning. After completing the procedure, please install Adobe XD again and check if the problem persists.

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Community Beginner ,
Jul 16, 2021 Jul 16, 2021

I just tried uninstalling and reinstalling, the problem still persist.

 

Please advise on the steps to take to resolve this issue. 

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Community Expert ,
Jul 20, 2021 Jul 20, 2021

Hi Chong,

try contacting Adobe Support via chat.

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023
LATEST

Same problem on my phone 

IMG_0430.png

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