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HelloImJAG
HelloImJAG
Inspiring
November 15, 2017
Answered

Updated XD, can't modify/add text = crash

  • November 15, 2017
  • 12 replies
  • 8675 views

Device: Surface Pro 3
Edition: Windows 10 Pro

Version: 1709 (I updated from 1703 because problem also affected that)
OS Build: 16299.64

From what I saw I can do everything except add or modify text. I created a new blank .xd file and I couldn't add text there either.

Timeline
Updated XD 2.0BUG
Uninstall/Reinstall x2
Update Windows
Uninstall/Reinstall
Windows 10 Fall Creator Update

Uninstall/Reinstall

No Luck

Question: Is there a way to revert update or pick a XD install version?

    This topic has been closed for replies.
    Correct answer elainecc

    We just released XD 2.1, which fixes this issue. If you don't see the update immediately, launch the Creative Cloud desktop application, click on the ... button in the upper right hand corner, and select "Check for App Updates." Thanks again for your patience as we worked to resolve this issue!

    -Elaine

    12 replies

    elainecc
    Community Manager
    elaineccCommunity ManagerCorrect answer
    Community Manager
    November 21, 2017

    We just released XD 2.1, which fixes this issue. If you don't see the update immediately, launch the Creative Cloud desktop application, click on the ... button in the upper right hand corner, and select "Check for App Updates." Thanks again for your patience as we worked to resolve this issue!

    -Elaine

      HelloImJAG
      HelloImJAGAuthor
      Inspiring
      November 21, 2017

      Since XD is a UWP app and can't be acessed to create a backup from folder contents before update. Is there backup method known besides a system image?

      Just in case one update creates another similar situation?

      LR_McLister
      Community Manager
      LR_McListerCommunity Manager
      Community Manager
      November 17, 2017

      Hi Everyone,

      We realize how time consuming and challenging the workaround is for this issue. As a result, we are planning to release a hotfix to address the underlying issue. We hope to get this out in the first half of next week.

      Cheers,

      -Larry

      Ben Amies
      Ben Amies
      New Participant
      November 20, 2017

      Hi Larry,

      Still waiting on a fix to this issue.  It has now been over a week without XD and has made work very difficult when your software doesn't work.   An update would be appreciated.

      Thanks

      eric_mickschl
      eric_mickschl
      New Participant
      November 16, 2017

      I was having the same issue in Windows 10 with XD crashing. I unsynced Gibson and all seems to be working fine now.

      B
      Adobe Employee
      benw525841597154115
      Adobe Employee
      November 16, 2017

      Hi All,

      This is Ben again from Typekit. So far, we know this is an issue on Windows but not Mac and the XD team is looking into it. It doesn't appear that it only affects Gibson or Typekit fonts but fonts that have certain characteristics.

      This appears to be an issue on the XD implementation but we'll keep an eye on it and work with them as well. More activity in this thread: Adobe XD Version 2.0 crashes when double clicking text

      Thanks for bringing this to our attention.

      Cheers,

      Benjamin

      adamc82922445
      adamc82922445
      Known Participant
      November 16, 2017

      XD is crashing for me too upon use of type tool. Cannot use XD.

      Win10 Pro

      v 1607

      Build 14393.1884

      N
      nevodnicheky53287340
      Participating Frequently
      November 16, 2017

      My way:

      I removed all fonts (installed and systemic Windows fonts). Disconnected synchronization with Typekit and removed all fonts from there. Re-downloaded and installed system fonts and my installed working fonts.

      N
      nevodnicheky53287340
      Participating Frequently
      November 16, 2017

      removed all fonts from the computer and all copies of the fonts from it. Installed the working fonts that are in the file through taipkit, but the same flies

      Tried it the other way around, turned off the taypkit and removed the synchronization, left the fonts on the computer, the same thing, crashes.

      HelloImJAG
      HelloImJAGAuthor
      Inspiring
      November 16, 2017

      To add to videos

      Replicating the crash when clearing menu of recent files: Video

      HelloImJAG
      HelloImJAGAuthor
      Inspiring
      November 16, 2017

      Was trying fonts out and Gibson Bold is the only one left.

      sync on with Gibson Bold = crash
      sync on no Gibson Bold = XD working


      Gibson Bold can't sync while XD is open

      Gibson Bold if installed while XD is open will crash XD after modifying text again.

      Replicating Error: Video

      Gibson error downloading: Video

        Freshform
        Freshform
        Participating Frequently
        November 16, 2017

        Confirm, same here.

        Freshform
        Freshform
        Participating Frequently
        November 16, 2017

        Finally XD stopped crashing after I unsynced all fonts from Typekit. I will now try to restore them one by one and will let you know which one caused and issue. Here's my original list:

        • Bebas Neue
        • Clone Rounded Latin
        • Coranto 2
        • Effra
        • Futura PT
        • Futura PT Bold
        • Gibson
        • Museo
        • Proxima Nova
        • Raleway
        D
        daniels96604038
        New Participant
        November 16, 2017

        This wont help generally speaking - since i do not have anything synced with typekit at all ... and its still crashing  ....

        HelloImJAG
        HelloImJAGAuthor
        Inspiring
        November 16, 2017

        Two version (specific to me) & general version (might be the problem)

        I have three groups of fonts I have

        - System Fonts
        - Typekit Fonts
        - Self Installed Fonts

        I began by removing the fonts I have a backup of which consisted of
        - Montserrat
        - FontAwesome

        - Open_Sans
        - Roboto

        Timeline

        - I downloaded a font manager but that crashed unknown why. (uninstalled)
        - I began removing self installed fonts & restarting to check. (no luck)
        - Reinstall & restart all self installed fonts (XD is working with all the fonts I was currently working in a project with)
        - I turn on Typekit and there is an error that Open Sans is installed
        - Uninstall self installed open sans and install typekit. (XD works)
        - Install Open Sans (my copy not typekit) then XD crashes
        - Unstall Open Sans (XD works)

        Since I mixed two Fonts of the same type by different means they mixed and caused a crash for XD.

        Fix for myself: Uninstall Open Sans & install from one source

        General Fix (maybe?): Check fonts if they are installed from two difference sources for example (Typekit & my backup fonts file)

          HelloImJAG
          HelloImJAGAuthor
          Inspiring
          November 16, 2017

          Larry & I tried to debug earlier by hiding fonts till we found something but XD kept crashing even if all fonts were hidden. Which is when I began to try all kinds of ways I could fix the font issue.

          Thanks to Larry for helping.

            LR_McLister
            Community Manager
            LR_McListerCommunity Manager
            Community Manager
            November 16, 2017

            Thanks for posting the information, Jose!

            Other folks on the thread, could you please let us know if uninstalling Open Sans resolves the issue?

            Thanks all,

            -Larry

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