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3

Updated XD, can't modify/add text = crash

Explorer ,
Nov 14, 2017 Nov 14, 2017

Device: Surface Pro 3
Edition: Windows 10 Pro

Version: 1709 (I updated from 1703 because problem also affected that)
OS Build: 16299.64

From what I saw I can do everything except add or modify text. I created a new blank .xd file and I couldn't add text there either.

Timeline
Updated XD 2.0BUG
Uninstall/Reinstall x2
Update Windows
Uninstall/Reinstall
Windows 10 Fall Creator Update

Uninstall/Reinstall

No Luck

Question: Is there a way to revert update or pick a XD install version?

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2017 Nov 20, 2017

We just released XD 2.1, which fixes this issue. If you don't see the update immediately, launch the Creative Cloud desktop application, click on the ... button in the upper right hand corner, and select "Check for App Updates." Thanks again for your patience as we worked to resolve this issue!

-Elaine

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New Here ,
Nov 16, 2017 Nov 16, 2017

I was having the same issue in Windows 10 with XD crashing. I unsynced Gibson and all seems to be working fine now.

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Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

Hi All,

This is Ben again from Typekit. So far, we know this is an issue on Windows but not Mac and the XD team is looking into it. It doesn't appear that it only affects Gibson or Typekit fonts but fonts that have certain characteristics.

This appears to be an issue on the XD implementation but we'll keep an eye on it and work with them as well. More activity in this thread: Adobe XD Version 2.0 crashes when double clicking text

Thanks for bringing this to our attention.

Cheers,

Benjamin

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Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

Hi Everyone,

We realize how time consuming and challenging the workaround is for this issue. As a result, we are planning to release a hotfix to address the underlying issue. We hope to get this out in the first half of next week.

Cheers,

-Larry

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New Here ,
Nov 20, 2017 Nov 20, 2017

Hi Larry,

Still waiting on a fix to this issue.  It has now been over a week without XD and has made work very difficult when your software doesn't work.   An update would be appreciated.

Thanks

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

We just released XD 2.1, which fixes this issue. If you don't see the update immediately, launch the Creative Cloud desktop application, click on the ... button in the upper right hand corner, and select "Check for App Updates." Thanks again for your patience as we worked to resolve this issue!

-Elaine

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Community Beginner ,
Nov 20, 2017 Nov 20, 2017

Just in time - client presentation tomorrow. was about re create everything in indesign. ROFL

Now I can get back to prototyping like a BOSS

thanks

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Explorer ,
Nov 20, 2017 Nov 20, 2017
LATEST

Since XD is a UWP app and can't be acessed to create a backup from folder contents before update. Is there backup method known besides a system image?

Just in case one update creates another similar situation?

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