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Participating Frequently
February 9, 2022
Question

Upload Sync Error - Not able to upload to Creative Cloud

  • February 9, 2022
  • 1 reply
  • 692 views

Upload Sync Error - Not able to upload to Creative Cloud,

Getting the errors displayed in the screenshots,

Tried the following:

Removed all libraries and re-published

Updated XD

Signed out and back into Creative Cloud

Changed Networks

    This topic has been closed for replies.

    1 reply

    Participating Frequently
    February 9, 2022

    UPDATE: All XD Libaries have been deleted and any linked published filed have also been removed.

    But creative cloud is still failing when syncing files

    Rishabh_Tiwari
    Community Manager
    Community Manager
    February 9, 2022

    Hi there,

     

    Sorry to hear about the trouble. Please try the steps shared here and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Participating Frequently
    February 9, 2022

    Please try the steps shared below:

     

    1. Sign out of XD and Adobe Creative Cloud Desktop app.
    2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
    3. Reboot the computer.
    4. Sign back in on the Adobe CC Desktop app and launch XD from there and check if it works.

     

    If it still doesn't work, please share a few more details like:

    • screenshot of the About XD info page
    • The version of the OS.
    • Have you tried re-installing the Adobe Creative Cloud Desktop app? 
    • Are you connected to a private network or an enterprise network?

     

     


    I have just tried these steps and still having no luck.

    I have attached the adobe XD version screenshot.

    My Mac OS is Big Sur 11.3.1