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zigmas
zigmas
Known Participant
June 8, 2020
Question

Uploading or Updating Developers Link makes XD freeze at 0%.

  • June 8, 2020
  • 5 replies
  • 5662 views

 

So, we are currently 4 persons in our organization having the same problem. Two on mac, two on pc.

We are working on different files, co-editing not activated on any of these and different internet connections. When trying to share the document creating the development link, it gets stuck on 0%, we have left the program run for a night, to see if it could get over it given the right time, without avail.

After a lot of testing around these files, we found out that the main problem blocking the upload where certain components. When deleting those, it would start uploading without a problem. The issue with this is that we have files with hundreds of components. And checking wich ones works or not for the upload is very, very time-consuming.

 

I've uploaded the video so you can see what's happening there. Also, in the end, you can see that I have a really good internet connection, so that's not the problem.

This also happens even if all the artboards are selected to export.

 

As XD doesn't crash, I've no extra logs or information to give to try to pinpoint the problem.

 

This XD I'm using to make the test was just reinstalled from a fresh, fully erased adobe installation. No plugins added yet.

 

I hope you can help me find a solution to this. 

 

Thanks!

This topic has been closed for replies.

5 replies

zigmas
zigmasAuthor
Known Participant
July 15, 2020

Hi Harshika!
Do we have any news about the bug?
I've had the same problem in  3 new different projects... We are not able to fully work with XD, and because of his randomness, we are not able to avoid it even when continuously checking that the new dev links don't break at upload.

Apart from the first 0% problem, we are also more and more experiencing the "you are disconnected error" on the updating of the dev link. it seems that with the last updated something changed that make that worse.

 

I hope you can shed some light on these issues!

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 17, 2020

Hi Zigmas,

 

I can understand that it's very frustrating for you. I have checked with the team and they are still working on it. I will update you as soon as I hear back from them.

 

Thanks,

Harshika

    S
    stunamii
    Inspiring
    July 7, 2020

    I am having the same problem on a Mac with a small file with only vector assets. I chose 'developer' as the type of link and it hangs on 0% for like 3 minutes on every single update link. ALL my other XD files do not have this issue that are set to Design Review Mode. This is a new file I made as a simple handoff for a popup layout with Developer Mode and Download Assets enabled. My ISP is gigabit up and down.

      zigmas
      zigmasAuthor
      Known Participant
      June 18, 2020

      Hi again guys!
      HARSHIKA, I'm really sad to say that we have this problem's now also on the links that have the download assets deactivated and even in the normal prototype link.

      I'll send you a pm with an example file with which is not possible to update any link, as it says directly that you have an internet connection error, or randomly it just freezes at 0% or at 50%.

       

      This error has already made us lose a full week of development on our side, and I'm just over the top with frustration.

      Writing you is just my last hope before trying another way to communicate this project with my team.

       

      I hope you can help.

      thanks.

      zigmas
      zigmasAuthor
      Known Participant
      June 18, 2020

      Because of our tests with my team here, we are kinda sure it has something to do with the components, and components that contain components inside of them, For some reason this makes Xd fail.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      June 28, 2020

      Hi Zigmas,

       

      Sorry for the delay in response. I have logged a bug for your issue and the team is working on it. I will update you as soon as I hear back from the team.

       

      We really appreciate your patience.

       

      Thanks,

      Harshika

        C
        chloek330768
        Participating Frequently
        June 9, 2020

        I'm having this same issue since yesterday as well. I published an update in the morning just fine. Then a few hours later after I'd made some changes to replace a sidebar with a sidebar component, and now I can't publish the updates because the update link just sits on 0% until I eventually have to force quit XD. Restarting the machine doesn't fix the issue. It's a large file so previously it was taking a while to update, but it was doing something and not just staying at 0%. 

        Edit to mention that I'm on Mac Mojave 10.14.6 and XD 29.3.32.3  CC Sync 4.3.45.2

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          June 9, 2020

          Hi there,

           

          Sorry to hear about the trouble. Could you please try the steps shared below:

           

          1. Sign out of XD and Adobe CC Desktop app.
          2. Close CoreSync Process and all Adobe related process from the Task Manager/Activity Monitor.
          3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and then try publishing the link and let us know how it goes.

           

          Regards

          Rishabh

          C
          chloek330768
          Participating Frequently
          June 10, 2020

          Hi Cholek,

           

          I have tested with Zigmas file at my end. Could you please try to publish the link by unchecking the downloadable assets checkbox in SharePane mode?

           

          Let me know if that helps.

           

          Thanks,

          Harshika


          Hi Harshika,

           

          I've tried it with the downloadable assets unchecked and it has successfully uploaded the changes to the link. It jumped to 50% immediately and then took another 10-15 or so to get to 100 (which is pretty typical of that file.)  

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          June 9, 2020

          Hi there,

           

          We are sorry to hear you are having trouble. Would you mind sharing the file with me over a private message so that we can check at our end?

           

          We will try our best to help.

           

          Thanks,

          Harshika

            zigmas
            zigmasAuthor
            Known Participant
            June 9, 2020

            Sure, I'll share you a part of it,
            Do you want me to send you the local file? Altho the problem is with the cloud versions of the file...
            I'll send you the local, so you can test it, if you cannot reproduce the error, then it's possible that it's related to the cloud-only version of it.

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