When I create a new file or open a file, I cannot do anything with XD.

Forum|Forum|3 years ago
April 20, 2022
3 replies
998 views

I can open the latest XD v50, but whatever I create a new file or open a file, it just show the A4-like blank page. Then I can do nothing but minimize and maximize. All the menu cannot be clicked, even the close button. I have to use task manager to kill the process.

I wonder why and how to resolve this problem.

I recoveried Window 10 & 11 to reinstall XD, but all the same.

Crash on windows

This topic has been closed for replies.

Correct answer Betterun

I think I solve the problem.
I disabled windows defender firewall and reinstalled the CC & XD.
Then I can normally use the XD as usual!

When I install XD from internet, the windows defender firewall maybe blocked some files that causes failure to start XD properly.

A

ahlam25941745e3bj

New Participant

@Betterun wrote:
I can open the latest XD v50, but whatever I create a new file or open a file, it just show the A4-like blank page. Then I can do nothing but minimize and maximize. All the menu cannot be clicked, even the close button. I have to use task manager to kill the process.
I wonder why and how to resolve this problem.
I recoveried Window 10 & 11 to reinstall XD, but all the same.

Sala56054@hotmail.com