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BrianP70
Participant
March 6, 2020
Question

XD became unresponsive &pinwheels when switching to it from another application.

  • March 6, 2020
  • 3 replies
  • 1539 views

Since updating to XD 2020, every time I alt-tab to XD from another application, the program doesn't respond and displays the pinwheel. After a few seconds it will "wake up." None of the other CC apps have this behavior. 

 

Is there a remedy for this? I haven't tried uninstalling, but if I need to, is there a specific method of uninstalling/reinstalling?

 

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    3 replies

    N
    n0xx
    Participant
    May 24, 2022

    Same issue here - latest XD.

    M
    M1_Agency
    Participant
    October 21, 2021

    I am getting this same result. Exactly as described. Any solution for this yet?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 6, 2020

    Hi Brian,

     

    That's an unexpected behavior. I unable to reproduce the same at my end on my windows machine. Would you mind trying to sign out of XD and Creative Cloud app and sign back in and restart the machine?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    B
    BrianP70Author
    Participant
    March 9, 2020

    Tried that, but the issue is still there.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 9, 2020

    Thank you for trying the initial troubleshooting steps. Would you mind trying to do a fresh installation as mentioned in this article: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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