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Luke Brough
Participating Frequently
May 14, 2021
Question

XD crashing while trying to open files.

  • May 14, 2021
  • 1 reply
  • 974 views

My XD is reporting being up to date. I have a number of design files. Some local and some in cloud storage. When I try to open them, the start to open and I can see the artboards appear. However, I never get to control the app before it just disappears. I get a crash report form each time I restart but this happens 100% of the time.

 

This is a major problem as there is important work in these files. Currently I can't do any work.

 

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 14, 2021

Hi Luke,

 

We are sorry to hear you are experiencing issues opening XD. We would request you to please share the XD and the OS version of your machine. Could you please try step 3rd of this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/xd-crashes-when-launched-on-Windows.ug.html?

 

Let us know if that helps.

 

Thanks,

Harshika

L
Luke BroughAuthor
Participating Frequently
May 17, 2021

Thanks Harshika.

 

I am using version 40.0.22.12

OS is Windows 10 Enterprise version 1803

 

I'll attempt the guidance, but I may be restricted by corporate policy. I'll update when I do. 

 

Currently the problem is persisting for higher fidelity prototypes. Some low-fi designs seem to be opening fine.

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