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Participant
February 22, 2018
Answered

XD files get duplications which cannot be deleted and creating lack of storage space

  • February 22, 2018
  • 2 replies
  • 332 views

We are working with adobe CC for storage and collaboration, lately we are suffering with a strange bug,

It happens mainly with adobe XD files which gets duplications and cant be deleted. (it seems that they are being deleted, but they aren't).

No it seems that due to those duplications I reached the 100 Gigas of storage, when practically I only use 50%.

Your assitant is needed here. I'm lost!

Adding screenshots

Thanks,

    This topic has been closed for replies.
    Correct answer ankushr40215001

    Hey ayeletp,

    This is a known glitch caused because of an issue with creative cloud sync.

    We have logged a bug with the creative cloud team and is been worked on priority.

    apologies for the inconvenience.

    Regards,

    Ankush

    2 replies

    ankushr40215001
    ankushr40215001Correct answer
    Inspiring
    February 23, 2018

    Hey ayeletp,

    This is a known glitch caused because of an issue with creative cloud sync.

    We have logged a bug with the creative cloud team and is been worked on priority.

    apologies for the inconvenience.

    Regards,

    Ankush

    Kanikas
    Community Manager
    Community Manager
    February 22, 2018

    Moving to Adobe XD CC